Etiquette Books

Crucial Conversations: Tools for Talking When Stakes are High

Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey

Amazon Price: $11.53 List Price: $16.95 Usually ships in 24 hours By: McGraw-Hill Amazon Marketplace: 138 new & used starting at $7.23

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Customer Reviews:
Total reviews: 130 Average rating: 4.5 of 5

Editorial Review:

The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

• Prepare for high-impact situations with a six-minute mastery technique
• Make it safe to talk about almost anything
• Be persuasive, not abrasive
• Keep listening when others blow up or clam up
• Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Robert's Rules Of Order Newly Revised In Brief (Roberts Rules of Order (in Brief))

Henry M. III Robert, William J. Evans, Daniel H. Honemann, Thomas J. Balch

Amazon Price: $6.95 List Price: $6.95 Usually ships in 24 hours By: Da Capo Press Amazon Marketplace: 67 new & used starting at $3.27

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Customer Reviews:
Total reviews: 39 Average rating: 5.0 of 5

a good summary 4 out of 5 stars.
0 of 0 people found this review helpful.

I purchased this book for the upcoming Washington State GOP convention. I was completely out of the know at our local county convention, and this book gave me an excellent run down of what the heck happened (and how certain things happened). This book is recommended for those new to public meetings.

Robert's Rules 5 out of 5 stars.
0 of 0 people found this review helpful.

Well written summary -- this is the abbreviated version and it is very useful. Helps to have the full-up version as well, for details, but this one is a super guide.

Editorial Review:

Going to a meeting? Want to know how to take part? Learn quickly and easily! This short, simple book includes: Sample dialogues to get you confidently through motions, nominations, elections, votes, debates, amendments, and more Invaluable tips for keeping meetings orderly and on track A chapter answering the most frequently asked questions Not sure what to do at a meeting? Handy tables at the back of the book tell you just what to say Appointed to a committee? Elected an officer or board member? Chosen as a convention delegate? Chapters on each clearly explain your duties

Rick Steves' Italian Phrase Book and Dictionary

Rick Steves

Amazon Price: $7.95 List Price: $7.95 Usually ships in 24 hours By: Avalon Travel Publishing Amazon Marketplace: 48 new & used starting at $3.93

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Customer Reviews:
Total reviews: 48 Average rating: 4.5 of 5

Not a way to learn the language 1 out of 5 stars.
2 of 6 people found this review helpful.

It seems that Americans buy books such as these in great numbers. They are generally a waste of time. If one observes how most foreigners speak English when they visit us, we might try to emulate them when we go abroad. Italian is not a particularly difficult language to learn; there are many cognates with English....and Spanish and French. You will enjoy foreign travel so much more if your vocabulary can be extended beyond "Where is the Post Office". In fact, with laptops and e-mail, no one really uses the post office very much these days. Get some tapes and listen to them on your commute; take an adult ed. course, but these phrase books, which looked cute 50 years ago when post-war Americans started discovering Europe should now be considered obsolete.

Editorial Review:

Buon giorno! From ordering calamari in Venice to making new friends in Tuscan hill towns, it helps to speak some of the native tongue. Rick Steves, bestselling author of travel guides to Europe, offers well-tested phrases and key words to cover every situation a traveler is likely to encounter. This handy guide provides key phrases for use in everyday circumstances, complete with phonetic spelling; an English-Italian and Italian-English dictionary; the latest information on European currency and rail transportation, and even a tear-out cheat sheet for continued language practice as you wait in line at the Sistine Chapel. Informative, concise, and practical, Rick Steves' Italian Phrase Book and Dictionary is an essential item for any traveler's zainetto.

Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time

Susan Scott

Amazon Price: $10.20 List Price: $15.00 Usually ships in 24 hours By: Berkley Trade Amazon Marketplace: 74 new & used starting at $7.00

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Customer Reviews:
Total reviews: 38 Average rating: 4.5 of 5

Editorial Review:

Susan Scott believes that interpersonal difficulties--at work and at home--are a direct result of our inability to communicate well. Fierce Conversations is based on principles from her international consulting practice, in which she teaches executives how to conduct such exchanges more dynamically and ultimately more effectively, thereby improving the relationships they enjoy with their various dialogue partners "one conversation at a time." Using identifiable anecdotes from her experience to inspire and inform, along with a series of practical exercises designed to impart the requisite skills, Scott walks readers through the individual steps she's developed to build better associations through more robust and honest discourses. Addressing all aspects of the process, from several methods for listening more attentively to specific ways she's fashioned to confront and resolve issues "that stand between you and success," Scott offers the type of concrete advice and confidence-building counsel that should help even the most reticent improve their communication skills dramatically. --Howard Rothman

Robert's Rules of Order (Newly Revised, 10th Edition)

Henry M. Robert III, William J. Evans, Daniel H. Honemann, Thomas J. Balch

Amazon Price: $12.24 List Price: $18.00 Usually ships in 24 hours By: Da Capo Press Amazon Marketplace: 94 new & used starting at $3.73

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Customer Reviews:
Total reviews: 74 Average rating: 4.5 of 5

A Must for the Leader 5 out of 5 stars.
0 of 0 people found this review helpful.

I was elected board member of an organization and then realized I had to live up to my word.

This book will have you going through those board meeting formalities like a seasoned pro.

There is a short version of this book that I highly recommend if you are not the type that likes to read, and it will get you through everything just fine too.

Roberts Rules Okay 4 out of 5 stars.
0 of 0 people found this review helpful.

Its good, but a little confusing for a newbie to parlimartry procedure. There seem to be a couple of references to tables that I've not located yet.

Editorial Review:

Since Robert's Rules of Order first was published in 1896, it's been the means to orderly, smooth, and fairly conducted meetings. This ninth edition of the famous manual of parliamentary procedure includes everything from the first edition, but all of the information is clarified, cross-referenced, and carefully indexed. "Where there is no law, but every man does what is right in his own eyes, there is the least of real liberty," said General Henry M. Robert, and his gift of order is as indispensable now as it was a century ago.

The Knot Ultimate Wedding Planner: Worksheets, Checklists, Etiquette, Calendars, and Answers to Frequently Asked Questions

Carley Roney

Amazon Price: $11.53 List Price: $16.95 Usually ships in 24 hours By: Broadway Amazon Marketplace: 55 new & used starting at $6.98

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Customer Reviews:
Total reviews: 50 Average rating: 3.5 of 5

Editorial Review:

This practical companion to The Knot Complete Guide to Weddings in the Real World acts as a stand-alone guide to the nuts and bolts of planning a wedding. The Knot Ultimate Wedding Planner is where the bride and groom can record wedding ideas, create budget guidelines, check items off their to-do list, generate the guest list, store contact information for their wedding vendors, and get tips and advice on the best way to plan their big day.

Chapter by chapter, the planner walks the bridal couple through each major step: for example, choosing the reception site, picking a photographer, and deciding on a menu. Author Carley Roney and the editors of The Knot Web site have talked with both wedding professionals and hundreds of thousands of brides and grooms, and have a good idea of the necessary ingredients for a successful wedding. Most helpful and thorough are each chapter's "Questions to Ask" checklists and the "Knot Knowledge" tips, which include money-saving ideas. The book also contains a gift log, a budget tracker, and a wedding-day phone contacts sheet.

Roney offers loads of helpful advice, such as recommending that the bride and groom declare "wedding free zones" where the couple makes time for activities together that have nothing to do with planning the wedding. Each chapter also includes her down-to-earth answers to commonly asked questions, such as whether it's appropriate for a relative to host a shower or if the wedding couple should pay for guests' travel expenses. With all of its tips, advice, and organizers, The Knot Ultimate Wedding Planner may just be, next to a wedding coordinator, the best way for modern couples to ensure their wedding is a smoothly run, stress-free affair. --Kris Law

The Civility Solution: What to Do When People Are Rude

P. M. Forni

Amazon Price: $13.57 List Price: $19.95 Usually ships in 24 hours By: St. Martin's Press Amazon Marketplace: 37 new & used starting at $11.80

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Customer Reviews:
Total reviews: 5 Average rating: 4.0 of 5

Editorial Review:

Many of us find ourselves confronted with rudeness every day and don’t know how to respond. From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author of Choosing Civility, has the answer. knows that rudeness begets rudeness and, in The Civility Solution, he shows us what to do when confronted with bad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member. How would you respond to the following?

…A salesperson ignores your requests

…A fellow driver gives you the infamous “finger”

…Your child’s playmate misbehaves

…Your boss publicly reprimands you

P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.

Emily Post's Etiquette, 17th Edition (Thumb Indexed)

Peggy Post

Amazon Price: $23.97 List Price: $39.95 Usually ships in 24 hours By: Collins Living Amazon Marketplace: 49 new & used starting at $19.99

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Customer Reviews:
Total reviews: 33 Average rating: 4.5 of 5

Editorial Review:

For the first time in its history, this American classic has been completely rewritten. Peggy Post gives us etiquette for today's times. Read by millions since the first edition was published in 1922, Emily Post—the most trusted name in etiquette—has always been there to help people navigate every conceivable social situation. The tradition continues with this 100 percent revised and updated edition, which covers the formal, the traditional, the contemporary, and the casual.

Based on thousands of reader questions, surveys conducted on the Emily Post Institute and Good Housekeeping Web sites, and Peggy's travels across the country, the book shows how to handle the new, difficult, unusual, and everyday situations we all encounter. The definition of etiquette—a code of behavior based on thoughtfulness—has not changed since Emily's day. The etiquette guidelines we use to smooth the way change all the time.

This new edition resolves hundreds of our key etiquette concerns: dealing with rudeness, netiquette, noxious neighbors, road rage, family harmony, on-line dating, cell phone courtesy, raising respectful children and teens, and travel etiquette in the post-9/11 world...to name just a few.

Emily Post's Etiquette, 17th Edition also remains the definitive source for timeless advice on entertaining, social protocol, table manners, guidelines for religious ceremonies, expressing condolences, introductions, how to be a good houseguest and host, invitations, correspondence, planning a wedding, giving a toast, and sportsmanship.

Peggy Post's advice gives us the confidence of knowing we're doing the right thing so we can relax and enjoy the moment and move more easily through our world. Emily Post's Etiquette, 17th Edition will be the resource of choice for years to come.

Choosing Civility: The Twenty-five Rules of Considerate Conduct

P. M. Forni

Amazon Price: $10.36 List Price: $12.95 Usually ships in 24 hours By: St. Martin's Griffin Amazon Marketplace: 72 new & used starting at $5.00

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Customer Reviews:
Total reviews: 19 Average rating: 4.5 of 5

Great reminder of what it takes to get along in a crowded world 4 out of 5 stars.
11 of 11 people found this review helpful.

I read *Choosing Civility* because I found that the pressure of living in a crowded city was beginning to make me a bit misanthropic towards my fellow humankind, which led to me becoming a bit less civil in my behavior in this crowded world. I wanted a refresher on how to treat my fellow man in a manner that I wished to be treated myself. I also read this book because I saw that the pressures and pace of the modern world was beginning to break down our civilization.

*Choosing Civility* definitely delivered on my first need, it made me more conscious of the little things that lead to better interactions with people; little things like ensuring that I respect the personal space of others in a conversation, being inclusive of everyone in a group such as my coworkers, refraining from idle complaining, and respecting other people's time. After reading this book, I found myself noticing moments where I was being uncivil in small ways and allowing me the opportunity to correct these behaviors.

Where the book falls short, at least for my needs, but not necessarily for everyone, is in how to deal with and accept the uncivil behavior of others. Before reading this book, I was aware of a general incivility in our everyday lives; but, after reading this book, I became painfully aware of how bad the problem was and the book didn't prepare me properly for those times when I felt the victim of uncivil actions and how to remain civil myself at the moments.

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A Guide to my Book Rating System:

1 star = The wood pulp would have been better utilized as toilet paper.
2 stars = Don't bother, clean your bathroom instead.
3 stars = Wasn't a waste of time, but it was time wasted.
4 stars = Good book, but not life altering.
5 stars = This book changed my world in at least some small way.

Editorial Review:

Most people would agree that thoughtful behavior and common decency are in short supply, or simply forgotten in hurried lives of emails, cellphones, and multi-tasking. In Choosing Civility, P. M. Forni identifies the twenty-five rules that are most essential in connecting effectively and happily with others. In clear, witty, and, well...civilized language, Forni covers topics that include: * Think Twice Before Asking Favors* Give Constructive Criticism* Refrain from Idle Complaints* Respect Others' Opinions* Don't Shift Responsibility and Blame* Care for Your Guests * Accept and Give PraiseFinally, Forni provides examples of how to put each rule into practice and so make life-and the lives of others-more enjoyable, companionable, and rewarding.Choosing Civility is a simple, practical, perfectly measured, and quietly magical handbook on the lost art of civility and compassion.

Kiss, Bow, or Shake Hands (The Bestselling Guide to Doing Business in More than 60 Countries)

Terri Morrison, Wayne A. Conaway

Amazon Price: $16.47 List Price: $24.95 Usually ships in 24 hours By: Adams Media Amazon Marketplace: 66 new & used starting at $14.33

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Customer Reviews:
Total reviews: 38 Average rating: 4.0 of 5

Editorial Review:

In a global economy, it is crucial for business people to be sensitive to cultural differences. And although the best reason for doing so may be ethical, it's great for business as well! This is an invaluable book for "doing well while doing good" in your intercultural relations, covering the protocols of appointments, business entertaining, greetings, forms of address, gestures, dress, and gifts in 60 of the nations you're most likely to be doing business. Some interesting excerpts:

• Australia: The "thumbs-up" sign, which in the U.S. indicates "O.K." is considered rude.
  
• Brazil: The colors of the Brazilian flag are green and yellow, so avoid wearing this combination in any fashion.
  
• China: Avoid making exaggerated gestures or using dramatic facial expressions. The Chinese do not generally use their hands when speaking, and become distracted by a speaker who does.
  
• Indonesia: Since it is impolite to disagree with someone, Indonesians rarely say "no"...a clear way to indicate "no" is to suck in air through the teeth.

The authors are very aware that no generalizations apply to all residents of a nation, and are careful not to stereotype or judge. Highly recommended to any business traveler--or any student of the diversity of human cultures.

(Note: a great companion volume for this book is Gestures, which is devoted entirely to explaining the varieties of hand gestures in 82 countries!)