Health Care Administration Books

Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations

Leonard Berry, Kent Seltman

Amazon Price: $18.45 List Price: $27.95 Usually ships in 24 hours By: McGraw-Hill Amazon Marketplace: 49 new & used starting at $13.95

Buy at Amazon.com

Browse similar items by category:
Subjects -> Business & Investing -> Industries & Professions -> Customer Service
Subjects -> Business & Investing -> Management & Leadership -> Management
Subjects -> Business & Investing -> Management & Leadership -> Operations Research

Customer Reviews:
Total reviews: 11 Average rating: 4.5 of 5

Editorial Review:

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.

. .

Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.

. .

By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors

.

.
• Demonstrate how a great service brand evolves from the core values that nourish and protect it.
• Extrapolate instructive business lessons that apply outside healthcare.
• Illustrate the benefits of pooling talent and encouraging teamwork.
• Relate historical events and perspectives to the present-day Mayo Clinic.
• Share inspiring stories from staff and patients.

.

An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.

.

Overtreated: Why Too Much Medicine Is Making Us Sicker and Poorer

Shannon Brownlee

Amazon Price: $10.88 List Price: $16.00 Usually ships in 24 hours By: Bloomsbury USA Amazon Marketplace: 43 new & used starting at $7.99

Buy at Amazon.com

Browse similar items by category:
Subjects -> Business & Investing -> General
Subjects -> Business & Investing -> General AAS
Subjects -> Health, Mind & Body -> Personal Health -> General

Customer Reviews:
Total reviews: 24 Average rating: 4.0 of 5

Editorial Review:

“My choice for the economics book of the year…it’s the best description I have yet read of a huge economic problem that we know how to solve—but is so often misunderstood.”—David Leonhardt, New York Times

Our health care is staggeringly expensive, yet one in six Americans has no health insurance. We have some of the most skilled physicians in the world, yet one hundred thousand patients die each year from medical errors. In this gripping, eye-opening book, award-winning journalist Shannon Brownlee takes readers inside the hospital to dismantle some of our most venerated myths about American medicine. Brownlee dissects what she calls “the medical-industrial complex” and lays bare the backward economic incentives embedded in our system, revealing a stunning portrait of the care we now receive.

Nevertheless, Overtreated ultimately conveys a message of hope by reframing the debate over health care reform. It offers a way to control costs and cover the uninsured while simultaneously improving the quality of American medicine. Shannon Brownlee’s humane, intelligent, and penetrating analysis empowers readers to avoid the perils of overtreatment, as well as pointing the way to better health care for everyone.

With a new afterword offering practical advice to patients on how to navigate the health care system.

The Innovator's Prescription: A Disruptive Solution for Health Care

Clayton M. Christensen, Jerome H. Grossman M.D., Jason Hwang M.D.

Amazon Price: $21.75 List Price: $32.95 Not yet published By: McGraw-Hill

Buy at Amazon.com

Browse similar items by category:
Subjects -> Business & Investing -> Management & Leadership -> Leadership
Subjects -> Health, Mind & Body -> Personal Health -> General
Subjects -> Health, Mind & Body -> Personal Health -> General AAS

Editorial Review:

Clay Christensen's latest landmark in innovation

The celebrated Harvard professor and New York Times bestselling author tackles two of our most vital global issues: health care and innovation.

.

In his brilliant and groundbreaking books-The Innovator's Dilemma, The Innovator's Solution, and Disrupting Class-Harvard Business School's Clayton Christensen has changed the way the world thinks about thinking and change. Now, with his co-authors, Dr. Jerome Grossman, a nationally recognized health care policy expert and former hospital CEO, and Dr. Jason Hwang, Executive Director of Health Care and co-founder of Innosight Institute, Christensen now applies his revolutionary principles to a broken system in dire need of innovation.

.

Using cutting-edge technologies and consumer-driven alternatives, Christensen, Grossman, and Hwang show businesses, insurance companies, and health workers how to lower costs, improve care, and streamline the process, benefiting companies, doctors, and patients alike. This is real innovation at work, an eye-opening manifesto that's sure to spark international debate�and much-needed change�for generations to come.

.

�Just as kids await the next Harry Potter installment, so do business leaders look for Clayton M. Christensen's next offering.�-Inc. magazine

.

Case Managers Study Guide

Fattorusso

Amazon Price: $98.95 List Price: $109.95 Usually ships in 24 hours By: Jones and Bartlett Publishers Amazon Marketplace: 22 new & used starting at $95.72

Buy at Amazon.com

Browse similar items by category:
Subjects -> Medicine -> Administration & Policy -> Health Care Delivery
Subjects -> Medicine -> Administration & Policy -> Hospital Administration
Subjects -> Medicine -> Administration & Policy -> Public Health

Customer Reviews:
Total reviews: 1 Average rating: 3.0 of 5

Case Managers Study Guide 3 out of 5 stars.
4 of 7 people found this review helpful.

I have not taken the CCM test yet, but I bought the book in hope that it would help with a passing score. The book does have some good questions that I believe will help.
I did have some technical problems with the CD, but finally cleared up the confusion and has been extremely helpful.

Editorial Review:

Test Anxiety? Place your order for the new edition today and receive it in time to study for the April 14th CCM exam! The perfect study guide for new case managers preparing to take the case management certification exam and practicing case mangers who are recertifying! A Case Manager's Study Guide includes study questions, algorithms, reference information, and practice exams. The Third Edition has been updated to include: Federal health insurance programs Interstate compact for nursing Knowledge domains and sub-domains Essential activities of case management Companion CD-ROM Included -- questions, answers, and rationales to help you study! The CD allows users to sort exam questions by category, randomize questions, and get instant results!

The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs!

Al Stubblefield

Amazon Price: $16.47 List Price: $24.95 Usually ships in 24 hours By: Wiley Amazon Marketplace: 56 new & used starting at $7.00

Buy at Amazon.com

Browse similar items by category:
Subjects -> Business & Investing -> Business Life -> Motivation & Self-Improvement
Subjects -> Business & Investing -> Management & Leadership -> Management
Subjects -> Business & Investing -> General

Customer Reviews:
Total reviews: 6 Average rating: 4.0 of 5

A great read. 4 out of 5 stars.
1 of 2 people found this review helpful.

I enjoyed every page of their journey. It was fun to read and a great learning experience about how to truely engage your employees and help them behave as owners of the company.

Fantastic book 5 out of 5 stars.
1 of 1 people found this review helpful.

Great book, well written. Hard to argue with their results. Many practical ideas.

hard copy good... electronic copy very bad. 3 out of 5 stars.
0 of 2 people found this review helpful.

Still waiting for the hard copy... the electronic copy was not useable. The idea is a good one the execution is not up to par. Most other eBook sites offer an option for Adobe (.pdf) format so it can be viewed while off line, Amazon does not. You can only view or print a single page at a time with Amazon, also not very useful.

Editorial Review:

"This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking."—Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement

The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today!

To Err Is Human: Building a Safer Health System

Committee on Quality of Health Care in America, Institute of Medicine

Amazon Price: $27.96 List Price: $34.95 Usually ships in 24 hours By: National Academies Press Amazon Marketplace: 51 new & used starting at $18.85

Buy at Amazon.com

Browse similar items by category:
Subjects -> Health, Mind & Body -> Personal Health -> General
Subjects -> Health, Mind & Body -> Personal Health -> General AAS
Subjects -> Health, Mind & Body -> General

Customer Reviews:
Total reviews: 2 Average rating: 4.5 of 5

The committee approach 4 out of 5 stars.
31 of 33 people found this review helpful.

This is a book which, despite being written by a committee and showing it, has a definite point of view. It is somewhat superficial, but contains a fairly good review of the literature on medical error and some definite ideas about what to do. This is the book for policy wonks who are interested both in health care and in government intervention. Those looking for more in-depth treatment of the subject would do well to consider Human Error in Medicine, edited by Marilyn Sue Bogner.

Everyone should read this book 5 out of 5 stars.
16 of 39 people found this review helpful.

This eye opening book exposes the dangers of the medical health care system in the United States. Tens of thousands of people die and are injured every year due to doctors' errors, administrative foul ups, misdiagnoses, and incorrect prescriptions. The book gives general solutions for the system as a whole and advice to the individual to help you protect yourself when you are being treated by a doctor or hospital.

My spouse is a Medical Malpractice attorney and you would not believe the frequency of tragic and catastophic errors made by health care providers that change and end people's lives unnecessarily. It can happen to anyone without warning. Protect yourself and purchase this book today for a no nonsense look at the system you may one day depend on to save your life.

Editorial Review:

Committee on Quality of Health Care in America. Reveals the truth of medical error and the disparity between the incidence of error and public perception. Examines how surrounding forces of legislation, regulation, and market activity influence the quality of care provided and handling medical mistakes. For policymakers, regulators, and clinicians.

Healthcare Finance: Basic Tools for Non-Financial Managers (Health Care Finance (Baker))

Judith J. Baker, R. W. Baker

Amazon Price: $77.37 List Price: $79.95 Usually ships in 24 hours By: Jones & Bartlett Pub Amazon Marketplace: 47 new & used starting at $45.00

Buy at Amazon.com

Browse similar items by category:
Subjects -> Business & Investing -> Finance -> General AAS
Subjects -> Business & Investing -> General
Subjects -> Business & Investing -> General AAS

Customer Reviews:
Total reviews: 2 Average rating: 2.0 of 5

Ok basic, but not too helpful 3 out of 5 stars.
7 of 7 people found this review helpful.

This book gives a good basic overview of the health care finance. Its best feature is that it is applied to health care only, so you don't have to go through other business models. I cannot see using it in the future though - if you are planning to manage your office/work on a budget/evaluate your organization from a financial stand point, this is not the book you will need.

Editorial Review:

Health Care Finance: Basic Tools for Nonfinancial Managers, Second Edition is a practical financial management text for those who need basic financial management knowledge and a better understanding of health care finance. Using actual examples from hospitals, long-term care facilities, and home health agencies, this text includes practical information for the nonfinancial manager charged with budgeting. This user-friendly text is a thorough revision.

New chapters include:

* Communicating Financial Information to Others
* Comparative Data, Forecasts and Benchmarking
* Business Loans and Financing Costs
* Owning versus Leasing Equipment
* Putting It All Together: Creating a Business Plan
* Assets, Liabilities and Net Worth
* Capital Expenditure Budgets

Managing Health Care Information Systems: A Practical Approach for Health Care Executives

Karen A. Wager, Frances Wickham, DBA Lee, John P. Glaser

Amazon Price: $60.00 List Price: $75.00 Usually ships in 24 hours By: Jossey-Bass Amazon Marketplace: 47 new & used starting at $46.00

Buy at Amazon.com

Browse similar items by category:
Subjects -> Business & Investing -> Management & Leadership -> Management
Subjects -> Medicine -> Administration & Policy -> Health Care Delivery
Subjects -> Medicine -> Administration & Policy -> Hospital Administration

Customer Reviews:
Total reviews: 1 Average rating: 5.0 of 5

Editorial Review:

Managing Health Care Information Systems teaches key principles, methods, and applications necessary to provide access to timely, complete, accurate, legible, and relevant health care information. Written by experts for students and professionals, this well-timed book provides detailed information on the foundations of health care information management; the history, legacy, and future of health care information systems; the architecture and technologies that support health care information systems; and the challenges for senior management in information technology, such as organization, alignment with strategic planning, governance, planning initiatives, and assessing and achieving value. Comprehensive in scope, Managing Health Care Information Systems includes substantial discussion of data quality, regulation, laws, and standards; strategies for system acquisition, use, and support; and standards and security. Each chapter includes an overview and summary of the material, as well as learning activities. The activities provide students with the opportunity to explore more fully the concepts presented.

Consumer-Driven Health Care: Implications for Providers, Payers, and Policy-Makers

Regina E. Herzlinger

Amazon Price: $44.00 List Price: $55.00 Usually ships in 24 hours By: Jossey-Bass Amazon Marketplace: 32 new & used starting at $16.51

Buy at Amazon.com

Browse similar items by category:
Subjects -> Medicine -> Administration & Policy -> Health Care Delivery
Subjects -> Medicine -> Administration & Policy -> Health Policy
Subjects -> Medicine -> Administration & Policy -> Hospital Administration

Customer Reviews:
Total reviews: 4 Average rating: 4.5 of 5

Thoughtful Contribution 5 out of 5 stars.
23 of 24 people found this review helpful.

In Consumer-Driven Health Care, Regina E. Herzlinger, a leading health care thought leader and a professor at the Harvard Business School, provides a thought-provoking look inside a new, powerful force slowly transforming America's dysfunctional health care industry. Consumer-Driven Health Care builds on her popular 1997 book Market-Driven Health Care: Who Wins, Who Loses in the Transformation of America's Largest Service Industry.

In the first part of her new 900-page book, Dr. Herzlinger makes a convincing case about how and why health care is broken and why market-based solutions - which empower consumers - are best. She restates the case she made in Market-Driven Health Care for putting consumers directly in charge of their own decisions (picking insurance plans, making medical decisions).

Through transparency of information, a realignment of incentives, and new tools to support decision-making by patients, the consumer-driven model gives individuals a clear stake in their own health care. While not unique to other parts of the US economy, the approach is a radical departure for the $1.7 trillion health care market. As Dr. Herzlinger makes clear in her energetic analysis, the absence of these proven market-based tools goes a long to explain why health care became our most inefficient, outdated, and error-prone industry.

The second part - about 80 percent of the book - is a collection of 73 think pieces written by 92 other experts. With short introductions by Dr. Herzlinger, these articles serve as a useful initial knowledge base for a growing field with an uncertain future.

The book has its limitations. For example, Dr. Herzlinger's case for the consumer-driven model fails to address the Medicare and Medicaid systems. It also leaves a variety of practical transition and execution issues unaddressed, although these are beyond the purpose of this volume. Because articles were written several years ago as part of a conference and most of the writers lack purchaser-side experience, the book also does not deal with the growing list of market-based reforms underway by large employers and innovative health plans.

In addition, since the field is still in its infancy, Dr. Herzlinger is a business researcher, and the contributors are largely wide-eyed entrepreneurs, the book will likely frustrate health policy wonks and others stuck in the technical minutia and ideological fights that characterize most health care discussions. But then, that's just as well. Too often analysts forget that health care is a business and operates as a market, albeit a flawed one insulated from tools proven to drive quality and efficiency. And we need all the wide-eyed, out-of-the-box thinking we can get.

Dr. Herzlinger also has her detractors. It reminds me of the old joke that there are two kinds of people in the world: people who like Wayne Newton and people who don't. Well, it seems that health care wonkdom is divided by those who like Reggie Herzlinger's ideas and those who don't. However, given the massive problems in American health care, her plain-spoken, business-savvy contributions remain as useful as they are provocative.

For a good primer on consumer-driven health care, I recommend you start with Let's Put Consumers in Charge of Health Care, a concise article by Dr. Herzlinger in Harvard Business Review (July 2002 issue). Available here on Amazon ($7, PDF).

Editorial Review:

Professor Herzlinger documents how the consumer-driven health care movement is being implemented and its impact on insurers, providers, new intermediaries, and governments. With additional contributions by health care’s leading strategists, innovators, regulators and scholars, Consumer-Driven Health Care presents a compelling vision of a health care system built to satisfy the people it serves.

This comprehensive resource includes the most important thinking on the topic and compelling case studies of consumer-driven health care (CDHC) in action, here and abroad, including new consumer-driven intermediaries for information and support; types of insurance plans; focused factories for delivering health care; personalized drugs and devices; and government roles.

The Whistleblower: Confessions of a Healthcare Hitman

Peter Rost

Amazon Price: $10.17 List Price: $14.95 Usually ships in 24 hours By: Soft Skull Press Amazon Marketplace: 59 new & used starting at $0.55

Buy at Amazon.com

Browse similar items by category:
Subjects -> Business & Investing -> Business Life -> Ethics
Subjects -> Business & Investing -> Skills -> Communications
Subjects -> Business & Investing -> General

Customer Reviews:
Total reviews: 18 Average rating: 4.5 of 5

Giant Killers: The Team and the Law that Help Whistle-blowers Recover America's Stolen Billions 4 out of 5 stars.
2 of 3 people found this review helpful.

Most Americans don't know they have the legal power to redress corporate corruption and wrong-doing. Citizens can file a case under the False Claims Act if they have proof their employer has defrauded the United States government. 'Giant Killers,' by Henry Scammell, explains in gripping detail how average, honest Americans have played David against the corporate Goliath, and won. 'Giant Killers' brings out the David in all of us.

The book is an inspiring set of stories. In one, a veteran comes home to a job with a corporate electronics manufacturer, only to find that his company expects him to approve faulty products that are then sold to the U.S. government, at great profit. He balks. His bosses ostracize and then force him out of the company. This story plays out agains and again throughout the book, till you want to hurl the book at a wall in despair.

Enter the lawyers. As a lawyer who prosecutes 'qui tam' suits under the False Claims Act (the 1986 law that allows whistle-blowers to get a percentage of the financial settlement if the case against their employer is successful), I believe Henry Scammell's book does a good job of showing how whistle-blowers and their legal teams can win in the fight against corporate corruption. This area of law is not widely publicized, which is a shame, since there is no end to corporations and companies ready to practice fraud against the government, if they can get away with it.

'Giant Killers' is a book that is easy to read and is emotionally satisfying: the good guys win in the end. Publicity for the False Claims Act is timely, since we may be needing this protction against fraud now more than ever. Cheer for the whistle-blowers and their lawyers who bring a little justice to an unjust world.

Editorial Review:

A number of books critical of the pharmaceutical industry have recently been published, but none has been an exposé written by a senior executive of one of the world's largest pharmaceutical companies. The Whistleblower is at once an unmasking of how corporations take care of malcontents and a gripping story of one man's fight to maintain his family and his sanity. Starting in 2003, the book details the illegal, even criminal business practices the author witnessed at his corporation, as well as his crusade to legalize the reimportation of drugs. It also explains how in this post-Enron world whistle-blowers can't simply be fired, and what the author's corporation did to coerce and silence him. A story of a battle that continues today, one which any American who takes or will take prescription drugs has a stake in, The Whistleblower is a powerful testimony.