Alternative Dispute Resolution Books

The Mediation Process: Practical Strategies for Resolving Conflict

Christopher W. Moore

Amazon Price: $43.59 List Price: $50.00 Usually ships in 24 hours By: Jossey-Bass Amazon Marketplace: 52 new & used starting at $30.31

Buy at Amazon.com

Browse similar items by category:
Subjects -> Business & Investing -> Management & Leadership -> Motivational
Subjects -> Business & Investing -> General AAS
Subjects -> Law -> Law Practice -> Reference

Customer Reviews:
Total reviews: 3 Average rating: 4.0 of 5

Detailed and theoretical 3 out of 5 stars.
10 of 11 people found this review helpful.

As a beginning mediator, I found this book very detailed and theoretical. I am sure that I will return to it again and again as I gain experience. I found "Basic Skills for the New Mediator (2d edition)" by Allan H. Goodman to provide a quicker and more practical overview. When used together, I believe both books are a good basis for the practicing mediator.

Great. 5 out of 5 stars.
4 of 13 people found this review helpful.

This book was great and exactly how it was described in the review. I received it at a fast pace.
Thanks.

A lot of Mediation Theory 4 out of 5 stars.
0 of 0 people found this review helpful.

I found this book to be very instructional but dull in the reading. Also, a lot of repetition is involved, chapter by chapter. The mediator separates the chapter by topic but revisits the same cases. It would have been more logical to dedicate a certain case to a certain chapter even though that particular case involves different facets of mediation theory. I would grab the most important issue to a certain case and dedicate it only to one topic/chapter. This will be a lot more instructional and easier in the reading. Also, I found there to be some grammatical errors.

Editorial Review:

Since it was first published in 1986, The Mediation Process has become a landmark resource for mediation practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. This thoroughly revised and expanded third edition has been updated to include coverage of the most contemporary issues in mediation practice and to provide updated bibliographical resources.

The Little Book of Circle Processes : A New/Old Approach to Peacemaking (The Little Books of Justice and Peacebuilding Series)

Kay Pranis

Amazon Price: $4.95 List Price: $4.95 Usually ships in 24 hours By: Good Books Amazon Marketplace: 23 new & used starting at $1.79

Buy at Amazon.com

Browse similar items by category:
Subjects -> Health, Mind & Body -> Relationships -> Conflict Management
Subjects -> Law -> Procedures & Litigation -> Alternative Dispute Resolution
Subjects -> Law -> Procedures & Litigation -> Arbitration, Negotiation & Mediation

Customer Reviews:
Total reviews: 1 Average rating: 5.0 of 5

Big subject in a small package 5 out of 5 stars.
0 of 2 people found this review helpful.

The Little Book of Circle Processes takes on a most importanat strategy for dealing with conflict - whether in the family or in the community. And it does it very well in the limited space of this book.

Editorial Review:

Peacemaking Circles are used in neighborhoods to provide support for those harmed by crime and to decide sentences for those who commit crime, in schools to create positive classroom climates and resolve behavior problems, in the workplace to deal with conflict, and in social services to develop more organic support systems for people struggling to get their lives together. The Circle process hinges on storytelling. It is hard work, but it is an effort bringing astonishing results around the country.

Conflict Coaching: Conflict Management Strategies and Skills for the Individual

Tricia S. Jones, Ross Brinkert

Amazon Price: $35.96 List Price: $44.95 Usually ships in 24 hours By: Sage Publications, Inc Amazon Marketplace: 30 new & used starting at $29.00

Buy at Amazon.com

Browse similar items by category:
Subjects -> Business & Investing -> Management & Leadership -> Negotiating
Subjects -> Business & Investing -> Skills -> Communications
Subjects -> Health, Mind & Body -> Relationships -> Interpersonal Relations

Customer Reviews:
Total reviews: 1 Average rating: 5.0 of 5

Editorial Review:

Recent research shows that between 25-85% of conflict disputants referred to mediation choose not to participate (i.e., they resist wanting to meet face-to-face). In the field of conflict resolution, conflict coaching is the only process that has emerged which allows resolution methods to work on a one-on-one basis. Conflict Coaching: Conflict Management Strategies and Skills for the Individual defines this growing area of conflict resolution and distinguishes conflict coaching as a stand-alone resolution technique. In a service society where human relationships are central to our professional as well as personal lives, individuals value one-on-one attention to obtain custom solutions for handling important interpersonal communication.

Rooted in research and theory, the text is organized into three sections, Introducing Conflict Coaching, Conducting Conflict Coaching, and Integrating Conflict Coaching, and offers a practical model for coaching. It is a useful volume for students and practicioners in a range of academic disciplines including communication, alternative dispute resolution/conflict resolution, business, education, law, psychology, sociology, and social work.

The CD-ROM accompanying the book provides numerous resources for instructors, coaches, and other interested readers, including: worksheets for techniques and approaches presented in the chapters; feedback forms for clients and their organizations; sample syllabi, learning objectives, paper assignments; PowerPoints; additional case studies and readings; and suggested hyperlinks to relevant Web sites.

"In Conflict Coaching, Tricia S. Jones and Ross Brinkert have made a timely contribution to the advancement of the field of conflict analysis and dispute resolution. They simultaneously present a clear vision of the role of a conflict coach as well as a persuasive argument for a new and expanded mind set on who it is we say we are and what it is we say we do. The book makes credible arguments about the need for the conflict coach and then clearly blows open a much needed area of practice that has been unnecessarily restrained by outdated and untestable notions. The authors accomplish this by combining first rate scholarship with an easy to read guide on the practice of conflict coaching to create an evolutionary path within the field. From this book expect to see a flurry of other scholars and practitioners follow their lead in both print and practice."

-Brian Polkinghorn, Ph.D.
Distinguished Professor and Director
Conflict Analysis and Dispute Resolution
Wilson Elkins Professor, University System of Maryland
Executive Director, Center for Conflict Resolution, Salisbury University

"Conflict Coaching is a book that should be in every corporate library and in every chief human resource officer’s desk so others can see it! Moreover, this book should be provided for every young, high-potential corporate manager and be required reading in business school executive education programs."

-Frank P. Brennan, JE.
Former Chief of staff to the postmaster general of the United States


"Jones and Brinkert offer example case studies illustrating the subject of each chapter, scholarly research throughout, a wonderfully approachable text and a companion CD of tools that makes a perfect addition to any Ombudsperson’s library. Not only is this a terrific resource for us LTCOs, but also for Organizational Ombuds and other ADR professionals and practitioners seeking to clarify the whats and hows of empowering those we serve to better respond to the conflicts they face."
-Drew Strayer, LTCO and NALLTCO’s Ohio State Coordinator

(20080224)

How to Mediate Like a Pro: 42 Rules for Mediating Disputes

Mary Greenwood

Amazon Price: $11.65 List Price: $12.95 Usually ships in 24 hours By: iUniverse, Inc. Amazon Marketplace: 19 new & used starting at $8.04

Buy at Amazon.com

Browse similar items by category:
Subjects -> Law -> Perspectives on Law -> Jurisprudence
Subjects -> Law -> Perspectives on Law -> Non-US Legal Systems
Subjects -> Law -> Procedures & Litigation -> Alternative Dispute Resolution

Customer Reviews:
Total reviews: 5 Average rating: 5.0 of 5

Editorial Review:

For over twenty-five years, Author Mary Greenwood has been resolving disputes in her professional career as an Attorney, Mediator, Human Resources Director, Union Negotiator, and Labor Arbitrator. Her book How to Negotiate Like a Pro, Which has won six book awards, was based on her experience as a Union Negotiator. The sequel How to Mediate Like a Pro is based on her experience as a Mediator in over 7000 cases.

Greenwood noticed that there were certain Rules or characteristics of The cases that settled that were not present in the cases that did not settle. Among those Rules you will find the following:

• Be A Devil’s Advocate
• You Can Mediate With A Lunatic
• Everyone Makes Mistakes
• Let The Parties Tell Their Story
• Know When To Fold

Greenwood lists each Rule and Script and offers a concise explanation on how and when to use it in Mediation.

How to Mediate Like a Pro presents strategies and practical tips for the Mediation process. It will give you insight on how to deal with difficult parties, how to break an impasse and how to close the deal. After you read this book, you will be able to Mediate Like A Pro.

The Little Book Of Contemplative Photography (Little Books of Justice & Peacebuilding)

Howard J. Zehr

Amazon Price: $4.95 List Price: $4.95 Usually ships in 24 hours By: Good Books Amazon Marketplace: 16 new & used starting at $1.66

Buy at Amazon.com

Browse similar items by category:
Subjects -> Arts & Photography -> Photography -> How-to -> General
Subjects -> Arts & Photography -> Photography -> How-to -> General AAS
Subjects -> Arts & Photography -> Photography -> Reference

Customer Reviews:
Total reviews: 1 Average rating: 3.0 of 5

Editorial Review:

Restorative justice pioneer Howard Zehr is also an accomplished photographer. He begins his latest book with a confession-"I have written this book in part to encourage myself to slow down, to heighten my imagination, to renew myself while I gain a new view of the creation and the creator." With this book, Zehr makes a gift to anyone who would like to couple photography with seeing and thinking more deeply. In each chapter he offers a Purpose, a Problem, and an Activity with a camera in order to "practice mindfulness." You'll not need a fancy camera, but if you have one it won't hurt. Zehr's chapter-by-chapter exercises are aimed at heightening visual awareness and imagination-all while doing good and working for justice. Zehr knows the risks of spending oneself: "This book is part of The Little Books of Justice and Peacebuilding series because seekers of justice and peace are often so committed to their cause that they take too little time to reflect and to appreciate the world around them. These ideas and exercises have given me a framework and encouraged my own ongoing spiritual discipline through the medium of photography." The author gratefully acknowledges the numerous authors and publishers who granted permission to reprint excerpts in this book.

How To Make Money as a Mediator (And Create Value for Everyone): 30 Top Mediators Share Secrets to Building a Successful Practice

Jeffrey Krivis, Naomi Lucks

Amazon Price: $32.00 List Price: $40.00 Usually ships in 24 hours By: Jossey-Bass Amazon Marketplace: 33 new & used starting at $27.38

Buy at Amazon.com

Browse similar items by category:
Subjects -> Business & Investing -> Personal Finance -> General
Subjects -> Business & Investing -> Personal Finance -> General AAS
Subjects -> Business & Investing -> General AAS

Customer Reviews:
Total reviews: 2 Average rating: 4.0 of 5

Required Reading for Any Mediator Earning Under Six Figures 5 out of 5 stars.
27 of 30 people found this review helpful.

So, how does one make money as a mediator? To answer this question, Krivis has turned to consider the habits of 30 highly successful people, comprising a Who's Who of top mediators from Canada to New Zealand and across the United States, all of whom are liberally quoted in the book. Each of these people found a different path to mediation and different approaches to what success requires, yet there are also striking similarities. All the top mediators view mediation as a calling. While all love the practice of mediation, none are particularly drawn to the business of marketing, yet all realize its essential importance. Jeff Kichaven does 150 mediations a years yet finds that marketing time `far outstrips' mediating time: `You have to do it. Swim or die. Get used to it.' None achieved success immediately; most required several years of hard work to build a practice - `It takes a three-to-five year plan to make this work,' says Susan Hammer. `You need endurance,' advises Nina Meierding.

Everyone emphasizes the intensely personal nature of the business, making marketing far more a matter of making and maintaining personal contacts than print advertising. Michelle Obradovic finds it a `waste to time' to do generic mass-market advertising. `Target your specialty' insists Cliff Hendler. Yet all agree on the value, indeed the necessity, of a Web site - `They expect you to have a Web site' says Ralph Williams. `Our Web site has been very good for us,' adds Rick Russell.

The book outlines different fee structures and methods of billing, as well as different methods of using support staff. Most highly paid mediators expect payment upfront; `You get the people committed,' says Robert Creo, `and you don't spend time billing people or collecting money.' The issue of staffing is also addressed. Because `face time' is so critical, and because that includes both marketing and the mediation session, top mediators need a support staff. Only a few seem to use full-time staff; most seem to prefer `unbundled services,' that is to say, they rent space in a full-service suite which takes care of reception, additional conference rooms, mail sorting, and telephone answering. Then they use outside billing services for their bookkeeping. They organize themselves to outsource as much administration as possible. Some mediators use outside marketing services, placing advertisements in strategic magazines, but also rely heavily on obtaining speaking engagements to different groups. The clientele of top mediators is primarily, though by no means exclusively, the legal community, because, as bank robber Willie Sutton said with timeless simplicity: `That's where the money is.' However, the doyen of mediation marketing, Natalie Armstrong, finds a continuing trend towards `proactive mediation' by industries such as `hospitals, hospitality, construction, film studios,' even `linen supply companies.'

Krivis divides his book into eight accessible chapters, including `Invisible Marketing,' `How Much Money Can You Earn,' and `Weathering the Ups and Downs of a Mediation Practice.' The final chapter is particularly interesting. It's called `Looking Ahead: The Future of Mediation and Your Future in Mediation.' Krivis quotes Jeff Abrams "I see a bright future for everyone,' yet notes some not-so-hopeful trends that the profession will have to deal with, including a trend towards institutionalization, the `stale' mediator, `instant mediators' which goes to the lack of, and resistance to, any kind of accreditation, and rising business costs. There are also many hopeful trends, including the undeniable fact, as veteran Chris Moore notes: `...mediation has grown dramatically over the last fifteen years.' Krivis also approves of the increase in mentoring, almost a revival of the old apprenticeship system, or as it is still called at the English bar, `pupillage.' And he sees an increase in mediator partnering across borders, that might prove a boon to mediators with language skills, and increasing use of mediation in the public policy and non-profit sectors, and a slow trend to view mediation not as the `alternative,' but as the first choice in dispute resolution.

While sprinkling the book with the views of numerous of his colleagues, the book in all its essentials belongs to Krivis himself. From his very personal introductory chapter, `How I Found my Dharma in Mediation,' to the invaluable final chapter `The Mediator's Field Guide to a Successful Practice,' the book is a detailed account of a busy, thoughtful mediator who has watched the profession grow up around him. This little review cannot hope to do justice to a 220-page book that is crammed with practical tips and the accumulated experience of so many successful mediators. It flows well and is an easy read.

Editorial Review:

How to Make Money as a Mediator (and Create Value for Everyone) is an invaluable and inspirational resource filled with practical, proven, and down-to-earth information on how you can develop a satisfying and lucrative career as a mediator, no matter what your area of interest—labor and employment mediation, intellectual property, environment, personal injury, family and divorce, contract, securities, or international peacekeeping.

Bringing Peace Into the Room: How the Personal Qualities of the Mediator Impact the Process of Conflict Resolution

Amazon Price: $26.40 List Price: $33.00 Usually ships in 24 hours By: Jossey-Bass Amazon Marketplace: 35 new & used starting at $23.55

Buy at Amazon.com

Browse similar items by category:
Subjects -> Business & Investing -> Industries & Professions -> Human Resources & Personnel Management
Subjects -> Business & Investing -> Management & Leadership -> Motivational
Subjects -> Business & Investing -> General

Editorial Review:

Bringing Peace Into the Room examines the personal qualities that make a mediator effective. The eminent authors of this volume go beyond traditional descriptions of academic training, theoretical orientation, and refinement of technique to confront issues related to personal temperament and the crucial psychological, intellectual and spiritual qualities of the mediation professional— qualities that are often the most potent elements of successful mediation. In this comprehensive resource, Daniel Bowling and David Hoffman bring together a stellar panel of practitioners, academics, teachers, and trainers in the field— Michele LeBaron, Kenneth Cloke, Robert Benjamin, Don Saposnek, Sara Cobb, Peter Adler, Jonathan Reitman, Lois Gold, Marvin Johnson, and others— ¾who share their personal experiences as mediators. Each contributor demonstrates that at the very heart of conflict resolution is the subtle interaction between the parties and the mediator's personal and authentic style.

How to Negotiate Like a Pro: 41 Rules for Resolving Disputes

Mary Greenwood

Amazon Price: $10.75 List Price: $11.95 Usually ships in 24 hours By: iUniverse, Inc. Amazon Marketplace: 22 new & used starting at $7.40

Buy at Amazon.com

Browse similar items by category:
Subjects -> Health, Mind & Body -> Self-Help -> General
Subjects -> Health, Mind & Body -> Self-Help -> General AAS
Subjects -> Law -> Perspectives on Law -> Non-US Legal Systems

Customer Reviews:
Total reviews: 11 Average rating: 5.0 of 5

Editorial Review:

For over twenty-five years, author Mary Greenwood has worked in careers that required expert negotiation. After becoming a professional union negotiator, she began to notice a specific set of rules people use to settle disputes. Greenwood compiles many of these rules in How to Negotiate Like a Pro: 41 Rules for Resolving Disputes, an easy-to-understand guide to negotiating any type of situation. Among these rules you will find the following:

• Focus on the goal and resist being distracted by emotions
• Request ground rules
• Avoid negotiating against yourself
• Do your research
• Know when to walk away

Greenwood lists each rule and subsequently offers a concise explanation on how and when to use it in your negotiations. She explains the emotional frame of mind you need for negotiations and reveals the preparations, strategies, and tactics required to close the deal. Telephone and on-line negotiations are also discussed.

Whether you’re involved in a professional dispute with another business associate, your boss, or even an online seller, How to Negotiate Like a Pro will put you ahead of the game!

Dispute Resolution: Beyond the Adversarial Model

Carrie Menkel-Meadow, Lela P. Love, Andrea K. Schneider, Jean R. Sternlight

Amazon Price: $100.80 List Price: $119.00 Usually ships in 24 hours By: Aspen Publishers Amazon Marketplace: 6 new & used starting at $90.72

Buy at Amazon.com

Browse similar items by category:
Subjects -> Law -> Procedures & Litigation -> Alternative Dispute Resolution
Subjects -> Law -> General
Subjects -> Law -> General AAS

Customer Reviews:
Total reviews: 3 Average rating: 3.5 of 5

HORRIBLE HORRIBLE CASEBOOK 1 out of 5 stars.
3 of 5 people found this review helpful.

If any professor is thinking about getting this book for their ADR or negotiations class, PLEASE THINK TWICE! This is a HORRIBLE casebook with nothing but pure FLUFF and ZERO substance. We have a joke in my ADR class that not even Menkle Meadow read the book it is so unbelievably lacking in substance.

If you want to learn about negotiation just buy a $12 copy of "Getting to Yes". Not only will you have about 80% of what you'll find in the Menkle Meadow book, but you will actually learn something.

However, if you want to get a book to read to your parents to prove to them how horrible law school is, than this is the book for you.

Great Book that balances substance and policy 5 out of 5 stars.
2 of 3 people found this review helpful.

After having to research different ADR textbooks, I found that this book gave a great balance of "soft" skills and the law that isn't found in the rest of the books. For those law students who are used to reading incredibly case-heavy texts, this book takes a bit getting used to and seems like there isn't much to it. In fact, the skills taught in the law review articles are what can make the difference between an effective and ineffective mediator.

Improvisational Negotiation: A Mediator's Stories of Conflict About Love, Money, Angerand the Strategies That Resolved Them

Jeffrey Krivis

Amazon Price: $30.82 List Price: $35.00 Usually ships in 24 hours By: Jossey-Bass Amazon Marketplace: 30 new & used starting at $17.00

Buy at Amazon.com

Browse similar items by category:
Subjects -> Business & Investing -> Management & Leadership -> Negotiating
Subjects -> Business & Investing -> Popular Economics -> General
Subjects -> Business & Investing -> Popular Economics -> General AAS

Customer Reviews:
Total reviews: 11 Average rating: 5.0 of 5

A very entertaining and resourceful read 5 out of 5 stars.
1 of 1 people found this review helpful.

Mr. Krivis has succeeded in creating a very entertaining and resourceful book that anyone in the conflict resolution arena would find a must read, including attorneys, mediators, claims adjusters, negotiators, human resource personnel, private parties in conflict, and the list could go on and on.

I enjoyed the book because it was written with such detail and specificity in a John Grisham type style, yet at the same time it was also very educational and applicable. The material was so good and entertaining that I found myself at the end of each chapter saying, "Okay, one more chapter then I'll go to bed." Then a half hour later, "Okay, really just one more chapter."

Mr. Krivis has shared in this book many valuable tools that I have already applied in my private practice as an attorney and mediator. I can testify that they have tremendously benefitted my clients and my practice. For this reason, I find myself referring to the book weekly and frequently recommending it to my colleagues. Thanks for the great read Mr. Krivis and subsequent enhancement to my practice. This book is a must read!

Editorial Review:

Improvisational Negotiation presents an original approach for mediators, negotiators, and other dispute resolution professionals. Drawing on his own experience plus those of his colleagues, Jeffrey Krivis offers the reader dramatic, well-crafted, and highly instructive stories about people in conflict - families, organizations, corporations - and shows how mediated negotiations help them to reach a successful resolution.

Unlike most books on the topic, Improvisational Negotiation does not focus on theory, philosophy, or formulaic procedures. The book highlights entertaining true stories that illuminate the skills and tools a good mediator uses to direct a successful negotiation and then asks the questions: What happened? and What strategies can we learn?