General Books

Leadership: Theory and Practice

Peter G. Northouse

List Price: $43.95 By: Sage Publications, Inc Amazon Marketplace: 24 new & used starting at $0.80

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Customer Reviews:
Total reviews: 35 Average rating: 4.5 of 5

Editorial Review:

LEADERSHIP

Theory and Practice, Second Edition

By PETER G. NORTHOUSE, Western Michigan University

Expanded and updated, the second edition of this best-selling text, like the first, reviews and analyzes the foremost leadership theories, giving special attention to how each theoretical approach can be applied in real-world organizations. Entirely new to the second edition is a chapter on Leadership Ethics, added by the author to address the growing level of concern in society with the ethical behavior of leaders in both the public and private sectors. For anyone seeking to explore how an understanding of leadership theory can inform and direct the way leadership is practiced, Leadership: Theory and Practice, Second Edition, is a valuable tool. Adopted as a textbook at over 250 colleges and universities, this best-selling volume is equally useful for private-sector leadership development training programs.

Describing and analyzing the nine major theoretical approaches to leadership, each chapter of Leadership: Theory and Practice includes: a discussion of the strengths and criticisms of the specific leadership approach described, which assists the reader in determining the merits of each approach; an application section that discusses the practical aspects of the approach and how it can be used in today’s organizational settings; three case studies, with follow-up questions for illustrating common leadership issues and dilemmas; and a questionnaire-type instrument designed to assist the reader in gaining a better understanding of his or her leadership style.

NEW FEATURES OF THE SECOND EDITION:

- An additional chapter on Leadership Ethics written to address an increased level of concern among both students and practitioners on this timely topic, including descriptions of ethical theories and an analysis of five principles of ethical leadership-respect, service, justice, honesty, and community.

- An entirely new chapter on Women in Leadership, including a new Gender Consciousness Questionnaire that allows readers to assess their own attitudes about gender issues in the workplace

- A complete Instructor’s Manual with chapter overviews, lists of concepts and terms, questions for study and discussion, activities for use in class, writing assignments, and a test bank of true and false and multiple choice questions

- The same user-friendly, chapter-consistent format as the First Edition, with each chapter examining a specific leadership approach, including its strengths and weaknesses, its application, three case studies of each approach, and approach-specific instruments and/or questionnaires

- Comprehensive updates and additions incorporating recent advances in scholarship in the field as well as suggestions from classroom use at the over 250 colleges and universities where the First Edition was adopted.

Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

Quint Studer

Amazon Price: $18.48 List Price: $28.00 Usually ships in 24 hours By: Fire Starter Publishing Amazon Marketplace: 61 new & used starting at $11.77

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Customer Reviews:
Total reviews: 27 Average rating: 5.0 of 5

How to make a difference!! 5 out of 5 stars.
0 of 0 people found this review helpful.

If you are looking for a way to make a difference in your organization from a leadership perspective,(or even on a personal level) you must read this book. Rather than focusing on the negatives, it focuses on the positives of creating excellence-for the patient, the staff, the physicians and all who come in contact with the organization. It is well worth the read!!

Practical and Cross Industry Application 5 out of 5 stars.
0 of 0 people found this review helpful.

Whether one is in healthcare or a non related industry, this book provides superb solutions to providing excellent customer care. As a certified brand strategist, I greatly appreciate Mr. Studer's articulation that one must, and can, hardwire the processes in order to achieve true and perpetual customer service. And he points it out so very well - if one first focuses on superb employee relations, then one will achieve a high level of customer relations.


It is my observation that too many consultants go into companies, identify the customer service issues, hold one or more rah rah events, and then move on to their next project. More correctly, I believe a consultant's responsibility is to work with organization clients to, as Mr. Studer so clearly addresses, hardwire the processes which then will indeed achieve the relationship with employees, channel partners and customers that will so clearly set them apart from their competitors, thereby creating customers who become advocates.

Editorial Review:

For many who work in health care today, overwhelming business pressures and perceived barriers to change have nearly extinguished the flame of their passion to help others. In this book, Quint Studer sparks a trend toward purpose, worthwhile work, and making a difference in the health care profession. He shares his personal story and teaches the reader how to apply specific prescriptive tools and practices to create and sustain a world-class organisation. "Hardwiring Excellence" is a huge success, changing the way countless physicians and their teams operate.

Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations

Leonard Berry, Kent Seltman

Amazon Price: $18.45 List Price: $27.95 Usually ships in 24 hours By: McGraw-Hill Amazon Marketplace: 49 new & used starting at $13.95

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Customer Reviews:
Total reviews: 11 Average rating: 4.5 of 5

Editorial Review:

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.

. .

Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.

. .

By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors

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• Demonstrate how a great service brand evolves from the core values that nourish and protect it.
• Extrapolate instructive business lessons that apply outside healthcare.
• Illustrate the benefits of pooling talent and encouraging teamwork.
• Relate historical events and perspectives to the present-day Mayo Clinic.
• Share inspiring stories from staff and patients.

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An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.

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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently

Fred Lee

List Price: $33.00 By: Second River Healthcare Amazon Marketplace: 8 new & used starting at $24.97

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Customer Reviews:
Total reviews: 15 Average rating: 4.5 of 5

The Best Book on the Disney Approach...Period 5 out of 5 stars.
10 of 10 people found this review helpful.

"But I'm not in the hospital business." Neither am I. But I am a Disney Institute alumnus and an avid practitioner of the Disney Approach to People Management, Quality Service, and Loyalty; and I've found "If Disney Ran Your Hospital" more helpful than anything else in print. I think you will, too. Here's why. A number of books explain the principles and practices that drive Disney. Most are helpful, and one, "Be Our Guest" by the Disney Institute, is indispensable. But Fred Lee does one thing better than anyone else: he models how to transfer those principles to another industry. That's what he did at the Disney Institute and that's what he will help you do in your business. Granted, his applications come from healthcare. But along the way Fred Lee demonstrates how to translate and apply the Disney Approach outside of the Disney setting, and that's what's so helpful--he provides an example that the rest of us can follow. If you're interested in benchmarking the Disney Approach, you need this book. One more thing: Fred Lee can write. "If Disney Ran Your Hospital" is the best book on the Disney Approach...period.

Editorial Review:

A captivating book, filled with stories and examples, will leave its readers inspired with fresh insights and new hope. A must for every hospital manager's library and required reading in every health care curriculum.

Overtreated: Why Too Much Medicine Is Making Us Sicker and Poorer

Shannon Brownlee

Amazon Price: $10.88 List Price: $16.00 Usually ships in 24 hours By: Bloomsbury USA Amazon Marketplace: 43 new & used starting at $7.99

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Customer Reviews:
Total reviews: 24 Average rating: 4.0 of 5

Editorial Review:

“My choice for the economics book of the year…it’s the best description I have yet read of a huge economic problem that we know how to solve—but is so often misunderstood.”—David Leonhardt, New York Times

Our health care is staggeringly expensive, yet one in six Americans has no health insurance. We have some of the most skilled physicians in the world, yet one hundred thousand patients die each year from medical errors. In this gripping, eye-opening book, award-winning journalist Shannon Brownlee takes readers inside the hospital to dismantle some of our most venerated myths about American medicine. Brownlee dissects what she calls “the medical-industrial complex” and lays bare the backward economic incentives embedded in our system, revealing a stunning portrait of the care we now receive.

Nevertheless, Overtreated ultimately conveys a message of hope by reframing the debate over health care reform. It offers a way to control costs and cover the uninsured while simultaneously improving the quality of American medicine. Shannon Brownlee’s humane, intelligent, and penetrating analysis empowers readers to avoid the perils of overtreatment, as well as pointing the way to better health care for everyone.

With a new afterword offering practical advice to patients on how to navigate the health care system.

Redefining Health Care: Creating Value-Based Competition on Results

Michael E. Porter, Elizabeth Olmsted Teisberg

Amazon Price: $23.10 List Price: $35.00 Usually ships in 24 hours By: Harvard Business School Press Amazon Marketplace: 74 new & used starting at $11.99

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Subjects -> Business & Investing -> Economics -> Economic Policy & Development

Customer Reviews:
Total reviews: 27 Average rating: 4.0 of 5

Editorial Review:

The U.S. health care system is in crisis. At stake are the quality of care for millions of Americans and the financial well-being of individuals and employers squeezed by skyrocketing costs - not to mention the stability of state and federal government budgets. In "Redefining Health Care", internationally renowned strategy expert Michael E. Porter and innovation expert Elizabeth Olmsted Teisberg reveal the underlying and largely overlooked causes of the problem and provide a powerful prescription for change. The authors argue that participants in the health care system have competed to shift costs, accumulate bargaining power, and restrict services rather than create value for patients. This zero-sum competition takes place at the wrong level - among health plans, networks, and hospitals - rather than where it matters most: in the diagnosis, treatment, and prevention of specific health conditions. In spite of competition among these systems, the patient care cycle is poorly coordinated. The fractured system undermines both efficiency and quality of outcomes. "Redefining Health Care" lays out a breakthrough framework for redefining health care competition based on patient value over the full cycle of care - from prevention and diagnosis through recovery or long-term disease management. With specific recommendations for hospitals, doctors, health plans, employers, and policy makers, this book shows how to move to value-based competition on results that will unleash stunning improvements in quality and efficiency.

Zapp! Empowerment in Health Care: How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs

William Byham, Jeff Cox, Sharyn Materna, Kathy Harper-Shomo

Amazon Price: $11.01 List Price: $12.95 Usually ships in 24 hours By: Ballantine Books Amazon Marketplace: 135 new & used starting at $0.01

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Customer Reviews:
Total reviews: 46 Average rating: 4.5 of 5

love to read 4 out of 5 stars.
0 of 0 people found this review helpful.

I used this in training sessions with my managers. Great book and worth reviewing/re-reading from time to time.

Zapp 3 out of 5 stars.
0 of 0 people found this review helpful.

Not the issue I thought when ordered but still useful for general message of the ZAPP theroy

Zapp! is a most important resource. 5 out of 5 stars.
0 of 0 people found this review helpful.

Zapp! The Lightning of Empowerment should be the first stop on your path to better management of employees. The concepts presented in this book are prerequisites for manager training and I highly recommend all managers and supervisors to buy it and study it. Don't be put off by the fairy tale story line. It does a great job of teaching basic skills that most other books and programs fail to provide.

Editorial Review:

"Couldn't have come at a better time! The message is definitely on target. People who work with staff and volunteers in any profession would gain from reading, re-reading, and practicing the concepts in this book."
John Paul
Vice President, American Heart Association
William C. Byham's book, ZAPP! THE LIGHTNING OF EMPOWERMENT took the business world by storm. Now ZAPP! EMPOWERMENT IN HEALTH CARE is packed with step-by-step, hands-on information to help health-care providers revitalize medicine and help control costs by taking control of their jobs, improving existing processes, sharing decision-making, and more, as well as zeroing in on the special needs, rights, and responsibilities of patients.

Understanding Health Policy

Thomas S. Bodenheimer, Kevin Grumbach

List Price: $34.95 By: McGraw-Hill/Appleton & Lange Amazon Marketplace: 33 new & used starting at $1.41

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Customer Reviews:
Total reviews: 15 Average rating: 4.5 of 5

Editorial Review:

Already the number one text on health policy and rapidly becoming a classic, Understanding Health Policy: A Clinical Approach 3E covers such fundamental topics as cost containment, health insurance, managed care, and physician and hospital payment. Extensive case histories, drawn from the authors' actual practice, bring to life important policy issues by pinpointing individual encounters within the healthcare system.

New to this Edition

* More information on 2-tier model of reimbursement
* Greater emphasis on defined contribution approach to controlling costs
* Includes comparative information on health care policy in Canada, the UK, and Germany
* "Questions & Discussion Topics" provided for each chapter to stimulate classroom discussion

Please consider this important new edition for your course. Your students will gain an engaging text, that according to a review by the Journal of Health, Politics, Policy, and Law of the prior edition, "goes a long way toward helping readers understand how the health care system has worked in the past, how it is changing, and how it might work under different scenarios in the future."

Understanding Health Insurance Workbook: A Guide to Professional Billing

Joann C. Rowell

List Price: $17.95 By: Delmar Amazon Marketplace: 4 new & used starting at $10.00

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Customer Reviews:
Total reviews: 19 Average rating: 3.5 of 5

Very expensive, and not worth it 1 out of 5 stars.
1 of 1 people found this review helpful.

I had to purchase this as it is required for a class, but even our teacher admits that the book is not that great. It's a very boring read, indeed.

Understanding Health Insurance: A Guide to Professional Billing 1 out of 5 stars.
0 of 2 people found this review helpful.

I did not received the book, I order, still waiting to get the book.

Step by Step Instruction Guide to Understanding Health Insurance 5 out of 5 stars.
0 of 0 people found this review helpful.

This detailed guide to billing and reimbursement instructs those who wish to pursue a career in medical billing. It is a comprehensive source on the health insurance field which also covers other criteria such as legal and regulatory issues. Used in the course of a HIT Associates Degree program.

Review of the reviews 3 out of 5 stars.
0 of 0 people found this review helpful.

I read most if not all of the reviews after clicking product reviews for the January 2008 version. Is there no product review of this January 2008 version or does it contain the same informatiion as the 2006 version?

Editorial Review:

The fast-changing health insurance claims environment has become more complex and more challenging than ever! This complete worktext and practice software learning package highlights the concepts and procedures that medical assisting students need to know to prepare and submit accurate health insurance claims.

The Secret History of the War on Cancer

Devra Davis

Amazon Price: $16.77 List Price: $27.95 Usually ships in 24 hours By: Basic Books Amazon Marketplace: 97 new & used starting at $4.88

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Customer Reviews:
Total reviews: 35 Average rating: 4.0 of 5

What we need to know. 5 out of 5 stars.
1 of 2 people found this review helpful.

I found this to be a coherent and easy to read book in which Devra Davis presents a logical explanation of various kinds causes of cancer from industry to personal products. The general public needs this kind of information in order to avoid cancer causing materials as much as possible, and to learn the truth about some research. The statement that of all the billions of dollars that the Cancer Sociey has raised only ten per cent goes to research is an eye opener.

Editorial Review:

The War on Cancer set out to find, treat, and cure a disease. Left untouched were many of the things known to cause cancer, including tobacco, the workplace, radiation, or the global environment. Proof of how the world in which we live and work affects whether we get cancer was either overlooked or suppressed. This has been no accident. The War on Cancer was run by leaders of industries that made cancer-causing products, and sometimes also profited from drugs and technologies for finding and treating the disease. Filled with compelling personalities and never-before-revealed information, The Secret History of the War on Cancer shows how we began fighting the wrong war, with the wrong weapons, against the wrong enemies-a legacy that persists to this day. This is the gripping story of a major public health effort diverted and distorted for private gain. A portion of the profits from this book will go to support research on cancer prevention.