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Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model

Peter Bolstorff, Robert Rosenbaum

Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model Peter Bolstorff, Robert Rosenbaum Amazon Price: $26.37
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Customer Reviews:
Total reviews: 14 Average rating: 4.5 of 5

Editorial Review:

The Supply Chain Council (SCC) is a nonprofit organization dedicated to developing best practices in supply chain management. Now in a newly revised, second edition, Supply Chain Excellence is the first and only book on the DCOR, CCOR, and SCOR Models. It gives professionals implementing new supply chain projects a clear, step-by-step guide to adopting the accepted and proven methodologies developed by the SCC. This book shows readers how they can:

* align strategy, material, workflow, and information * conduct the proper competitive analysis to define business opportunity * establish the metrics that will determine the project’s level of success * gain internal support by educating employees and executives

Complete with new case studies, a Value Chain Excellence project roadmap, and the addition of the DCOR and CCOR process frameworks, the second edition of Supply Chain Excellence gives readers all the practical tools they need, whether they’re trying to improve the performance of an existing supply chain system or implement a new one.

The Myth of Excellence: Why Great Companies Never Try to Be the Best at Everything

Fred Crawford, Ryan Mathews

The Myth of Excellence: Why Great Companies Never Try to Be the Best at Everything Fred Crawford, Ryan Mathews Amazon Price: $10.85
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Customer Reviews:
Total reviews: 19 Average rating: 4.5 of 5

Enjoyable, Insiteful, and Highly Relevant 5 out of 5 stars.
6 of 7 people found this review helpful.

A very good book, not only easy to read but enjoyable and motivating as well. I believe these guys are right on the money with their research and analysis. I agree with the interrpretations of the research data and found myself saying "Yes, that's just how I feel." in response to many of the stories of customer interactions.

I believe that this book addresses the most important areas of business today and identifies what consumers are "screaming" for - SERVICE, RESPECT, etc. Most of this book is common sence - it's amazing how uncommon it is that these principles are put into practice. We are at a transition in the business world where product quality is easily duplicated by many competitors. Customer service and the customer "experience" will be the deciding factor in the decades to come. I would hope that all businesses would buy this book and work towards being the kind of companies used in the case studies here. What a pleasure it would be if all of our day to day dealings were with companies of this caliber!

The authors recognition of the end of the Information age and movement into a new age where "appreciation and reverence for life" become the motivating factors for those who wish to succeed, shows just how in-tune they are with the world around us. This recognition will be invaluable to all businesses as time goes on - now, who will take advantage of it and use it wisely?

I highly reccommend this book for everyone from the CEO to the consumer. People are asking (demanding) for RESPECT, as they should, and the businesses that understand this and embrace this will be the future winners.

Editorial Review:

Ex•cel•lence (n.) 1. The clearly false and destructive theory that a company ought to be great at everything it does. 2. A mistaken goal in which the predictable outcome is that the company ends up world-class at nothing—not well-differentiated and therefore not thought of by consumers at the moment of need.

Based on exhaustive research, The Myth of Excellence provides conclusive evidence of the futility of trying to be excellent in all aspects of a commercial transaction—price, product, access, experience, and service. Instead, the strategy for your products and services should be to dominate on one element, differentiate on a second, and be at industry par (i.e., average) on the rest. Yes, it is okay to be average as long as your customers know specifically where and how you are superior and world-class.

Corporate Cultures

Terry Deal, Allan Kennedy, Terrence E. Deal, Allan A. Kennedy

Corporate Cultures Terry Deal, Allan Kennedy, Terrence E. Deal, Allan A. Kennedy Amazon Price: $10.88
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Customer Reviews:
Total reviews: 2 Average rating: 4.5 of 5

Useful advice for any business leader. 5 out of 5 stars.
10 of 12 people found this review helpful.

This should be considered a classic in business literature. I found it very useful designing workshops to help corporate leaders breathe life into stodgy mission statements. The use of mission to motivate employees is rarely achieved, and this book helps you understand why.

Editorial Review:

A reissue of the classic best-seller that coined the term "corporate culture"

In the early 1980s, Terry Deal and Allan Kennedy launched a new field of inquiry and practice with the publication of their landmark book, Corporate Cultures, in which they argued that distinct types of cultures evolve within companies, with a direct and measurable impact on strategy and performance. Despite the dramatic evolution of the business landscape over the last twenty years, the basic principles of the book remain as fresh and relevant as they did when it was first published: that organizations, by their very nature, are social enterprises, with tribal habits, well-defined cultural roles for individuals, and various strategies for determining inclusion, reinforcing identity, and adapting to change. In the new introduction, the authors reflect on the enduring lessons of their investigation into the life of organizations.

Megacommunities: How Leaders of Government, Business and Non-Profits Can Tackle Today's Global Challenges Together

Reginald Van Lee, Mark Gerencser, Fernando Napolitano, Christopher Kelly

Megacommunities: How Leaders of Government, Business and Non-Profits Can Tackle Today's Global Challenges Together Reginald Van Lee, Mark Gerencser, Fernando Napolitano, Christopher Kelly Amazon Price: $18.45
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Customer Reviews:
Total reviews: 3 Average rating: 4.5 of 5

Editorial Review:

A hurricane strikes a city; terrorists attack a nation; global warming threatens the environment--such problems are too large for any one authority to solve alone. Our increasingly globalized and interconnected world calls for a new type of tri-sector leadership in which business, government and nonprofits work together in a state of permanent negotiation. To be effective, tomorrow’s leaders will need to reach across national and sector divisions to form a collaborative “megacommunity.”

Based on interviews with over 100 leaders from around the world including Bill Clinton, Henry Kissinger, Kenneth Chenault and Richard Parsons, MEGACOMMUNITIES: How Leaders of Government, Business and Non-Profits Can Tackle Today's Global Challenges Together introduces a radically new framework for reaching solutions to today’s thorniest problems. Written by four senior consultants from global consultancy Booz Allen Hamilton, and with a Foreword by Walter Isaacson, this important book explains how a megacommunity approach is:

COUNTERING AIDS, ALZHEIMER’S AND GLOBAL PANDEMICS
In India, a megacommunity battles HIV/AIDS by bringing together both public, private, and civil-sector organizations, including PepsiCo, the Gates Foundation, U.S. healthcare experts, UN development programs, and local NGOs.

CONSERVING THE ENVIRONMENT AND ENERGY
In saving the world's rainforests, providers, distributors, sellers, and consumers of lumber team up with local communities, the World Wildlife Fund, and Goldman Sachs.

HELPING COMMUNITIES GROW
In changing neighborhoods like Harlem, the megacommunity includes local small businesses, community groups, global companies, and foundations like Bill Clinton's.

“What is required are leaders who know how to identify the vital interests they share with others, who are prepared to seek the benefits from which all can gain,” write the authors.

Visit their website at: www.megacommunities.com

Terms of Engagement: Changing the Way We Change Organizations

Richard H Axelrod

Terms of Engagement: Changing the Way We Change Organizations Richard H Axelrod Amazon Price: $23.35
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Customer Reviews:
Total reviews: 12 Average rating: 4.5 of 5

The "Maximum Engagement" Change Model 5 out of 5 stars.
27 of 30 people found this review helpful.

I first experienced this change model as a young management consultant in the late 1960s, and was overwhelmed by its effectiveness then. Over the years, I have made this approach a central tenet of how I work with client organizations and our own. Richard Axelrod's book is the best description I have seen to date of the key elements of this model and the reasons why they work. I heartily endorse that you become familiar with this book, which will undoubtedly be a standard reference for many years to come. I was particularly pleased to see how well he has combined the perspectives of many other business and nonbusiness thinkers in this area.

The key challenge to successful change is in communication. Everyone agrees on that from Axelrod to Bob Kaplan to John Kotter. The four-aspect model here is particularly well designed to overcome communication stalls and miscommunications. These aspects are widening the circle of involvement to get more ideas from more people (this is a corollary to the key observations of complexity science for self-organizing order at the boundaries of systems), connecting people to each other (in order to drop barriers to communication), creating communities for action (by establishing a mutual purpose and direction), and embracing our social concepts of democratic treatment of all (to overcome skepticism about the authenticity of engagement potential).

By way of analogy consider the writing of the original Constitution of the United States. How would this have worked out if George Washington had simply dictated what he wanted? As you can imagine, there is no way that George Washington could have come up with that document by himself. Well, that's the way most organizations try to make changes. The leader dreams up what she or he wants and tell or sells everyone else. Next, what if George had called in four of his buddies from Virginia and hired two consultants from New York? Would they have developed the Constitution we have? Probably not. It mostly would have reflected the perspectives of Virginia and New York. Even if they had, no one would have been very committed to it. The process the Constitutional Convention actually used is very similar to the one that Mr. Axelrod espouses.

The book's material is clear, the examples compelling, the warnings are timely, and the directions are appropriate.

What are the limitations then of this book? I see them in five areas: First, you have to experience this process to appreciate its power. So you can read this book all you want, and you may not "get it." My advice is to put yourself in a situation where you try out this model and find out how well it works. Second, there are a lot of other things that can go wrong that are not described here. Think about Russia. The country has gone a long way to create free markets but new enterprises are often floundering. Part of the reason is that people don't think and don't yet prefer to operate in entrepreneurial, participative terms. Many individuals and groups have that same problem. Third, the writing style of the book is too intellectual relative to its emotional intensity to engage many people in its message. Fourth, you may need a guide for the first few times you try this. Those with expertise are in relatively short supply. Fifth, if the people involved in the process do not develop their understanding of how to analyze systems-related issues and devise ideal solutions, you will still be missing a lot of potential for improvement.

You can think of this book as complementary to the ideas presented in the other superb new book on overcoming the communications stall, The Strategy-Focused Organization. I suggest that you read that book as well. The on-going measurements of the Balanced Scorecard process can be quite helpful in establishing all four aspects of the change model. If, independent of these perspectives, you also create a superior business model and strategy, you can be further aided by having irresistible forces consistently favoring your progress. Tie together those three perspectives, and you should be unbeatable.

After you have finished experiencing and applying this improved change model in your organization, I suggest that you consider how you can extend it into other organizations you care about, like the schools in your community, the charity you sit on the board of or volunteer for, and the local hospital.

May you always work openly and successfully with all stakeholders to build better solutions and implement them rapidly!

Editorial Review:

Terms of Engagement introduces a new method for changing organizations based on four essential principles: Widening the Circle of Involvement, Connecting People to Each Other and Ideas, Creating Communities for Action, and Embracing Democratic Principles. This method enables leaders to create the energetic, flexible, responsive organizations necessary to thrive and prosper in the contemporary business world. Included are examples from British Airways, Hewlett-Packard, Timberland, and others.

Copy This!: Lessons from a Hyperactive Dyslexic who Turned a Bright Idea Into One of America's Best Companies

Paul Orfalea, Ann Marsh

Copy This!: Lessons from a Hyperactive Dyslexic who Turned a Bright Idea Into One of America's Best Companies Paul Orfalea, Ann Marsh Amazon Price: $11.16
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Total reviews: 23 Average rating: 4.5 of 5

Editorial Review:

Bill Moyers said this about Paul Orfalea after reading Copy This!: "If I could live my life over again, I would sit at his feet and listen to everything he has to say." And David Brancaccio, host of NOW on PBS, wrote: "As the host for a decade of a daily business program, I had to read what seemed like every business book published in the English language. It is, therefore, with authority that I can say Paul Orfalea’s book is wonderful, heartbreaking, and profoundly useful."

Now in paperback, Copy This!, Paul Orfale's memoir of turning lemons into lemonade, is wise, personal, funny, unflinchingly honest, and filled with wisdom, business lessons, and his inspired Orfalea Aphorisms. It's the story of how a struggling kid who could barely read, write, or sit still managed to grow a 100-square-foot copy shop named Kinko's into a $1.5 billion empire that Fortune named one of the best places in America to work. And it's the story of an individual who saw his learning disabilities—ADHD and dyslexia—as learning opportunities, which molded the homegrown, compassionate culture that allowed Kinko's to thrive, and guided the behavior of a CEO who had no choice but to think different. A terrifically entertaining read from a born storyteller, but with the hardcore guts of true business acumen, Copy This! will blow fresh air into the thinking of any manager, entrepreneur, executive, or business owner.

The Culture of the New Capitalism

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Customer Reviews:
Total reviews: 3 Average rating: 3.5 of 5

Editorial Review:

In this provocative book Richard Sennett looks at the ways today’s global, ever-mutable form of capitalism is affecting our lives. He analyzes how changes in work ethic, in our attitudes toward merit and talent, and in public and private institutions have all contributed to what he terms “the specter of uselessness,” and he concludes with suggestions to counter this disturbing new culture.
“Hardly any social thinkers have given serious thought to the drastic changes in corporate culture wrought by downsizing, ‘re-orging,’ and outsourcing. Fortunately, the exception—Richard Sennett—is also one of the most insightful public intellectuals we have. In The Culture of the New Capitalism Sennett addresses the new corporate culture with his usual vast erudition, endlessly supple intellect, and firm moral outlook. The result is brilliant, disturbing, and absolutely necessary reading.”—Barbara Ehrenreich, author of Bait and Switch: The (Futile) Pursuit of the American Dream
“[Sennett] has brilliantly pushed his thinking. . . . [A] triumph.”—Will Hutton, The Observer
Reflective, studded with sharp insights, moving with grace between big ideas and specific cases. This is vintage Sennett.”—Douglas W. Rae, author of City: Urbanism and Its End
“Packed with thought. . . . Profound and challenging. . . . [I am] full of admiration for the subtlety and originality of Richard Sennett’s work.”—Madeleine Bunting, New Statesman

Flawless Execution: Use the Techniques and Systems of America's Fighter Pilots to Perform at Your Peak and Win the Battles of the Business World

James D. Murphy

Flawless Execution: Use the Techniques and Systems of America's Fighter Pilots to Perform at Your Peak and Win the Battles of the Business World James D. Murphy Amazon Price: $10.85
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Customer Reviews:
Total reviews: 6 Average rating: 4.0 of 5

Editorial Review:

Your business can take a lesson from the American military's fighter pilots. At Mach 2, the instrument panel of an F-15 is screaming out information, the horizon is a blur, the wingman is occupied, the jet is hanging on the edge -- and yet fighter pilots routinely handle the stress. It's not much different in today's unforgiving business world. One slipup and your company is bankrupt before your employees know what hit them.

What works on the squadron level for F-15 pilots will also work for your marketing team, sales force, or research and development group. By analyzing the work environment and attacking its centers of gravity in parallel, you'll begin to utilize the Plan-Brief-Execute-Debrief-Win cycle that will rapidly impact your business's future success. U.S. fighter squadrons have been using this program for nearly fifty years to reduce their mistake rate, cut casualties and equipment losses, and rack up an envious victory record. Now, with Flawless Execution, your business can too.

Strategic Management: Formulation, Implementation, and Control

John A. Pearce

Strategic Management: Formulation, Implementation, and Control John A. Pearce Amazon Price: $126.62
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Customer Reviews:
Total reviews: 4 Average rating: 5.0 of 5

Well-conceived strategic planning presentation 4 out of 5 stars.
19 of 24 people found this review helpful.

Strategic planning as a process is nicely presented in this well written textbook. As an instructor of strategic planning at the master's level, I find the students like the book and cases and are able to create competent strategic plans using the process described. Very good resource book; one I have kept on my reference shelf.

A Book MBAs Cannot Do Without 5 out of 5 stars.
0 of 0 people found this review helpful.

John Pearce and Richard Robinson presented a very clear mapping of strategic management concepts, as well as their design, realization and measurement. Nevertheless, I would suggest the latest edition (i.e., the 10th Edition) which emphasizes more contemporary conceptual tools and skills that are required in the field of strategic management. The book also comes with many Business Week and strategic management cases from the trenches. [Nwankama W Nwankama]

Editorial Review:

Contemporary research in strategic management, with an emphasis on conceptual tools and skills created by scholars and practitioners in the field are evident throughout this 12-chapter book. The book is completed with multiple Business Week and traditional strategic management cases. Pearce and Robinsons Strategic Management presents a unique pedagogical model created by the authors. Instructors who desire quantitative analysis will like the financial data available here. The new, strong coverage of Business Week material provides a currency and uniqueness to the text.

How Life Imitates Chess: Making the Right Moves, from the Board to the Boardroom

Garry Kasparov

How Life Imitates Chess: Making the Right Moves, from the Board to the Boardroom Garry Kasparov Amazon Price: $13.37
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Customer Reviews:
Total reviews: 29 Average rating: 4.0 of 5

Editorial Review:

In his 22-year reign as Grandmaster, Garry Kasparov faced more than a few tough choices under the heat of chess competitons. This is a man who knows a thing or two about making smart decisions, and since his retirement in 2005, Kasparov has put his powerful strategic thinking to work in business and politics, showing that a simple reliance on instincts can guide you through even the most complex challenges. With no shortage of wit or eloquence, he's answered our hardest questions about what factors can make or break a decision-making moment. --Anne Bartholomew


Questions for Garry Kasparov

Amazon.com: Why do you think decisiveness is such an elusive skill for people to master? Are there simply too many choices? What’s a good first step for negotiating your options?

Kasparov: It’s true that today we are faced with greater complexity in almost every aspect of our lives, from global competition in the business world to more options for entertainment. The connected world has flooded us with a limitless supply of data, and equally limitless choices. One of the problems this has created is that it creates the illusion, or delusion, that we can achieve perfection in our decisions by accumulating more information. It’s too easy to blame faulty decisions on imperfect information, but information is always limited in some way, as is the time available to make our decisions. Forget perfection! Decisiveness comes from the courage to trust your instincts. The more you trust, the more you’ll build up that intuition and the more accurate it will become, creating a positive cycle.

Before you lay out your options, what we might call considering your next move, you have to have a solid understanding of the present. Evaluation is more important than calculation. Rushing into narrowing things down to a list of options is itself a form of making a choice -- and if you do that, you can prematurely rule out important possibilities. Stop looking ahead for a moment and examine the current state of affairs. Good decisions come from a solid understanding of all the factors that come into play. Once you have tuned your evaluation skills and learned to put the options on hold for a moment you’ll often find that difficult decisions become obvious.

Amazon.com: Taking a holistic view of your career, do you recall the moment you identified your talent for thinking strategically? Is it possible for you to separate that sense of yourself from your identity as a chess champion?

Kasparov: In the world of competitive chess, or any sport for that matter, everything is relative. Your results tell you about your talent. How can you identify a talent that goes untested? That’s one reason I’m so passionate about trying new things and about encouraging others to leave their comfort zones. I was fortunate in that my status as world champion brought me into contact with world leaders, top executives, authors, and other luminaries. I very much enjoyed these exchanges, learning about these other worlds. It also gave me the chance to share my own thoughts, something I’ve never been shy about doing. I’m sure they had to humor my impetuousness on occasion! But often they encouraged me and I discovered I had a knack for making unusual connections, a way of seeing the big picture that wasn’t limited to the chessboard.

Until my retirement from chess in March 2005 it would have been nearly impossible for me to separate myself from my chess identity--other than love for family and friends. But since then I have moved into several entirely different worlds. I’m at the table as a politician, or writing editorials, or lecturing about strategy and intuition in front of business audiences. My former chess career still precedes me in these settings, but they aren’t humoring me anymore! Actually, the biggest step was working on this book, which forced me to consider the mechanics of my own mind beyond chess. I had to ask myself if I really had something to offer and then figure out how to express it concretely. The positive reactions of my lecture audiences also helped in this regard.

Amazon.com: Playing chess competitively no doubt requires huge reserves of passion, patience, and discipline. For those readers who haven’t experienced the kind of rigorous training that competitive chess imparts, can you recommend some good ways to practice strategic thinking?

Kasparov: We all do it every day, the difference is that it takes discipline to become aware of it. In the book I ask the reader to consider all the significant decisions they made that day, that week. You don’t have to be a chess player or an executive to benefit from improving your decision- making process. We make hundreds of decisions just to get through each day. A handful are important enough to keep track of, to look back on critically. Were they successful? Why or why not? We can train ourselves, which is really the only way.

Amazon.com: Did you ever find during a particularly difficult match that it was hard to prevent your emotions from clouding your decision-making ability? What was your strategy for coping with stress or anxiety in that kind of situation?

Kasparov: Emotion is a critical element of decision-making, not a sin always to be avoided. As with anything it is harmful in excess. You learn to focus it and control it the best you can. I’m a very emotional person in and out of chess so this was always a challenge for me. When I sat down at the board against my great rival, Anatoly Karpov, it was a special occasion. I knew it, he knew it, and we both knew the chess world was paying special attention. We had such a long and bitter history that it was impossible not to bring it to the board with us every time we played.

On some occasions this anxiety created negative emotions like doubt. More often it generated greater creative tension, greater supplies of nervous tension, which is a chess player’s lifeblood.

Usually when you are under stress there is a good reason for it. Learning not to get anxious about things beyond your control is a separate issue. So don’t fight stress, use it! Channel that nervous energy into solving the problems. Sitting around worrying isn’t going to achieve anything and the loss of time will often make the problem worse. Even in the worst case, mistakes of action teach you much more than inaction. Forward!

Amazon.com: If you could choose five people, living or dead, to play you in chess, who would they be?

Kasparov: Don’t you know I have retired as a chess player? Well, I will go with you to the middle with two and a half opponents.

4th world chess champion Alexander Alekhine (d. 1946) was my childhood chess idol. The book of his collected games was my constant companion. He was a player of limitless imagination and combativeness. Some aspects of his pre-WWII-era chess would be considered antique today, but his talent is timeless. Just sitting at the board with him to analyze and share ideas would be like a youthful dream made real.

My next player requires a change of date as well, since I am now retired. In the period of 2001-2002 I felt I deserved a rematch against Vladimir Kramnik, who took my title in 2000. I was still the top-rated player in the world, the obvious top challenger. So I would choose a 16-game match against Kramnik--in 2002.

Last on my list is a chessplayer who is most definitely dead. Even if chess has by now passed it by, I would take a tiebreaker match against Deep Blue. I won our first match; the machine won the second. Then IBM made sure there would be no chance for a rematch. This time everything would be out in the open, no black boxes. Of course chess machines are considerably stronger today. It would still be pleasant to gain revenge and set the record straight.

(photo credit: Todd Plitt)



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