Human Resources & Personnel Management Books - Page 6

101 Sample Write-Ups for Documenting Employee Performance Problems

Paul Falcone

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Customer Reviews:
Total reviews: 11 Average rating: 4.5 of 5

Excellent help for managers 5 out of 5 stars.
3 of 3 people found this review helpful.

Running my own small business, the one area that is always an issue for me is dealing with employee performance problems. Having read some of Paul Falcone's other books and finding them really helpful, clear and understandable, I bought this.

This is an excellent book, with very straightforward and useful help on how to handle this thorny issue - the structure makes it easy to dip an and out of as neeeded, and It's becoming a trusty guide, which always has a place on my desk.

Highly, highly recomended for managers looking for help with these kinds of issues - don't run a business without it!

from 1998- almost a decade old 2 out of 5 stars.
3 of 5 people found this review helpful.

This book was published in 1998 and you can tell. While there are a few good examples and verbiage that can be used again, it is ultimately outdated. Take it from a practicing HR professional; you cannot use the majority of these in your workplace. You may be able to use the ideas and reasoning behind the documents, but the verbiage will need updated.

Editorial Review:

Containing 101 simulated write-ups for handling disciplinary problems in a sensible and legally grounded way, this book aims to cut out the speculative and fretful legal second-guessing behind common work performance problems.

People Styles at Work: Making Bad Relationships Good and Good Relationships Better

Robert Bolton, Dorothy Grover Bolton

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Customer Reviews:
Total reviews: 11 Average rating: 4.5 of 5

Must read for every one... 4 out of 5 stars.
15 of 15 people found this review helpful.

Of the several books I have studied on similar topics, this was one of the easiest to read through and apply. Although the title says People Styles at Work, it is equally applicable in personal life as well. The focus on studying behavior and inferring "style" from the same is much easier accomplished than trying to figure out the "temprament style" based on Myers Briggs.

The two dimensions of Assertiveness and Responsiveness, and the concept of above / below the middle for each of these dimensions gives 4 quadrants; one for each of the styles. This makes it convenient to understand the 4 styles, and also the shades within the styles.

I have benefited tremendously - if you are new to this topic it will serve you well to take notes as you read; create a cheat sheet of the characteristics for each style. Then for some time carry the cheat sheet with you, and refer to it often as you observe people's behaviors. Over a period of time, you will pickup the nuances of how to recognize the styles, and succeed in your interactions with others - despite them, and despite yourself... Enjoy!

Editorial Review:

This text asserts that it is possible to overcome personality conflicts by understanding other people's differences instead of merely reacting to them emotionally. It presents a behavioural science model for understanding four different "people styles", and explains how readers can: identify their own style and how they appear to others; relate effectively - no matter how others react to them; create common ground with different people while retaining their own individuality; and evaluate other people's "people styles" and discover how to "flex" their style to match.

The 17 Indisputable Laws of Teamwork

John C. Maxwell

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Customer Reviews:
Total reviews: 23 Average rating: 4.0 of 5

Good mix of factoids, inspiration and leadership pointers 4 out of 5 stars.
4 of 4 people found this review helpful.

Building on the successful formula of his earlier work, author John C. Maxwell (The 21 Irrefutable Laws of Leadership) has delineated 17 "laws" for managers who want to develop successful teams. That number may be arbitrary, but Maxwell successfully uses his laws as a springboard to weave together inspiring tales from Navy Seals, mountain climbers, Colin Powell, George Washington, Jimmy Carter, major league coaches and others into punchy chapters that any aspiring leader can use. This book provides the right mix of factoids, inspiration and leadership pointers to make it a bestseller. Even better, coaches and leaders who use these tips should be able to build better teams. We recommend this book to coaches, mentors and team leaders.

Great change 5 out of 5 stars.
1 of 1 people found this review helpful.

This book has allowed my company to work as a cohesive unit and build teamwork. There is no more "the world revolves around me attitude"

Editorial Review:

Everyone who works with people is realizing that the old autocratic method of leadership simply doesn't work. The way to win is to build a great

When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work

Lynne C. Lancaster, David Stillman

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Customer Reviews:
Total reviews: 21 Average rating: 4.5 of 5

Editorial Review:

If your workplace feels like a battle zone and colleagues sometimes act like adversaries, you ore not alone. Today four generations glare at one another across the conference table, and the potential for conflict and confusion has never been greater.

• Traditionalist employees with their "heads down, onward and upward" attitude live out a work ethic shaped during the Great Depression.
• Eighty million Baby Boomers vacillate between their overwhelming need to succeed and their growing desire to slow down and enjoy life.
• Generation Xers try to prove themselves constantly yet dislike the image of being overly ambitious, disrespectful, and irreverent.
• Millennials, new to the workforce, mix savvy with social conscience and promise to further change the business landscape.

This insightful book provides hands-on methods to close the generation gaps. With effective tools to recruit, retain, motivate, and manage each generation, you can now create teamwork, not war, in today's highperformance workplace . . . where at any age, productivity is what counts.

High-Impact Interview Questions: 701 Behavior-Based Questions to Find the Right Person for Every Job

Victoria A. Hoevemeyer

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Customer Reviews:
Total reviews: 5 Average rating: 5.0 of 5

Revealing interview questions...and how to use them 4 out of 5 stars.
13 of 13 people found this review helpful.

Selecting the right person for a job is both an art and a science. To help you improve your chances of finding the right person, author Victoria A. Hoevemeyer proposes that human resource departments and hiring managers should ask applicants explicit questions about their skills and behavior. This approach, known as "Competency-Based Behavioral Interviewing" (CBBI), provides a clear picture of what candidates actually did in their previous jobs. Hoevemeyer's sensible idea is that if candidates succeeded at certain tasks before, they'll repeat their success in their new jobs. She provides a very long list of detailed questions that hiring managers can use to learn the specifics of candidates' skills and past performance. However, the book lacks proof that the CBBI process actually results in recruiting new hires who perform well and have better retention rates. Still, since Hoevemeyer's approach clearly elicits rich information, we believe that managers and even experienced HR professionals may find her interviewing tactics useful.

Editorial Review:

"High-Impact Interview Questions" introduces readers to the ultimate strategy for hiring the right person, every time - behavior-based interviewing. By asking applicants to "tell me about a time..." employers can better determine whether individuals possess the skills required for the job. By developing and using behavior-based interview questions that ask applicants to describe specific situations from their own experience, organisations can save both time and money by hiring the right person faster and seriously decrease employee turnover. But developing such questions can be time consuming and difficult. The book helps readers measure for the exact skills they're looking for, giving them tons of questions to use or adapt for their own purposes.

Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work

Robert M. Bramson

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Customer Reviews:
Total reviews: 17 Average rating: 4.5 of 5

Never an easy task 5 out of 5 stars.
19 of 28 people found this review helpful.

For the first time I am reviewing a book that I did not completely read. In fact, I read only the first two chapters. But at the time--several years ago, those were the only chapters I needed. Robert M. Bramson, management consultant, found that the number one problem in all the businesses he worked with was people trying to cope with difficult people. So he wrote this book.

He identifies six types of difficult people:
Hostile-aggressives: those who bully and throw tantrums to get their way;
Complainers: those who gripe incessantly but do nothing to change things;
Super-Agreeables: those who are supportive and agreeable but fail to follow through;
Silent and Unresponsives: those who respond to every question with yep, no, or a grunt;
Negativists: those who deflate any optimism you have;
Know-It-All Experts: those who know everything about anything worth knowing-- their goal is to make you feel worthless;
Indecisives: those who stall major decisions until they are made for them, often causing loss of jobs and opportunities.

The problem I had to work with was the Hostile-Agressive, of which there are three types: the Sherman Tank, the Sniper, and the Exploder. The Sniper makes deeply cutting comments under the guise of humor so that the victim is always slightly off-balance. Was it a joke or not? The Sherman Tank bullies verbally and physically if necessary to see that things go his way. He can be very intimidating. The Exploder is frightening in his vociferous behavior. Of the three the Exploder is the only one who cannot be persuaded to calm down. The victim must wait for that.

The husband, now ex-husband, was the Exploder and also a Complainer, Negativist, and a Know-It-All. The most difficult to deal with is the Exploder. Once he started, his temper and voice became louder and louder. The first step in dealing with this behavior is to get their attention by saying STOP! Stop!. That never worked for me. I thought surely if I break into his monolog he would stop and listen to me. He just got louder and louder. If I yelled, he yelled louder. If I talked, he demanded that I stop sassing him.

The method that always worked for me was to allow him time to calm down. The best way for him to achieve that calmness was that I leave the house. I would drive around for at least 30 minutes, then return home. He was always over his tantrum and usually friendly. He never apologized for anything (it was ALWAYS my fault). We would just start talking again as if nothing had happened. The big deal is that this method worked every time. He needed to be away from interaction with other people until his anger faded.

I have recommended this book to a number of people over the years and tout its efficacy in working with difficult people, especially the Exploders.

Editorial Review:

Bosses, friends, family members, they've made  your life hell -- until now! Based on fourteen years  of research and observation, Dr. Robert Bramson's  proven-effective techniques are guaranteed to help  you right the balance and take charge of your  life. Learn how to:

Stand up to anyone --  without fighting.

Blunt a sniper's  attack.

Get a clam to talk.

Cut off a  Sherman tank at the pass.

Manage  bulldozers.

Get stallers off the dime.

  Move a complainer into a problem-solving  mode.

Learn the six basic steps that allow you to  cope with just about anyone. Reclaim the power  the rightfully belongs to you in any relationship!

The Big Book of Customer Service Training Games (Big Book Series)

Peggy Carlaw, Vasudha K. Deming

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Customer Reviews:
Total reviews: 25 Average rating: 4.5 of 5

Best for active customer service training and seminars 5 out of 5 stars.
1 of 2 people found this review helpful.

Pick and choose as you wish. It added spice and enthusiasm to my meirc customer service training in dubai.

The Big Book of Customer Service Training Games (Big Book of Business Games) 3 out of 5 stars.
1 of 1 people found this review helpful.

This would be a great book for a new trainer, but not for a seasoned professional. There are not enough "fun" games in this book. Many of the games are just meant intiate a discussion about a topic. I was under the impression that the games would be more interactive.

Good for basics 4 out of 5 stars.
0 of 0 people found this review helpful.

Likely best for entry level through mid level customer service. Enough exercises to get your folks "thinking" and focused on improved communications - a huge piece of excellent customer service.

Editorial Review:

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

The Administrative Assistant's and Secretary's Handbook

James Stroman, Kevin Wilson

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Customer Reviews:
Total reviews: 15 Average rating: 4.5 of 5

Administrative Assistant & Secretary Handbook 3 out of 5 stars.
5 of 5 people found this review helpful.

Overall not bad. I ordered the book because I discovered general clerical tasks such as envelope & letter formats, answering phones, taking messages were not common knowledge to highschool graduates. This book gave our receptionist who had no office/clerical training good guidlines to follow. The computer section is outdated.

Administrative Assistant's and Secretary's Handbook (Second Edition) 5 out of 5 stars.
1 of 1 people found this review helpful.

This book is spectacular. It is up to date on everything. It defined exactly what my role will be in a job, the methods of being a savvy assistant and the explanations of duties is detailed and easy to follow. I have vowed to have this book in my desk at every assignment I work at.

It's like the Administrative Assistant's Bible!

Editorial Review:

This comprehensive but compact guide sets the standard for any secretary or administrative assistant who wants to be perceived as a skilled professional. It is written in down-to-earth language and organized for easy reference. Topics include daily duties, recordkeeping, overview of word processing, databases, spreadsheets, and communications, etc.

The Employer's Legal Handbook

Fred S. Steingold

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Total reviews: 10 Average rating: 4.5 of 5

Editorial Review:

The plain-English resource every employer, manager and HR professional needs.

New laws affect every aspect of being an employer -- from interviewing and hiring, to handling employee benefits to firing.

The most complete guide to your legal rights and responsibilities, The Employer's Legal Handbook shows you how to comply with the most recent workplace laws and regulations, run a safe and fair workplace and avoid lawsuits. Learn everything you need to know about:

Hiring: Understand the legal guidelines for hiring employees, writing job descriptions, conducting interviews and investigating applicants.

Smart personnel practices: What to include in employee personnel files, employee handbooks, performance reviews and references for former employees.

Wages & hours: Comply with federal and state overtime and minimum wage requirements.

Employee benefits: Learn the ins and outs of wage and hour laws, retirement plans and health insurance.

Workplace health and safety: Comply with OSHA requirements, and implement policies on smoking, drugs and alcohol abuse.

Discrimination: Prevent sexual harassment and discrimination based on age, race, pregnancy, sexual orientation and national origin.

Termination and layoffs: Avoid wrongful termination cases, conduct a final meeting and protect your business information when employees leave.

Laws affecting small business practices: Everything you need to know about the Americans With Disabilities Act, the Family and Medical Leave Act, health and safety issues, employee testing and more.

The 8th edition updates the book's easy-to-use legal charts to provide your state's current employment laws. It also covers the latest developments, such as the Supreme Court's new definition of "retaliation," and why the number of claims against employers are going up.

Business Essentials (5th Edition)

Ronald J. Ebert, Ricky W. Griffin

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Customer Reviews:
Total reviews: 7 Average rating: 3.5 of 5

More of a reference book. 5 out of 5 stars.
0 of 0 people found this review helpful.

This book does not have a lot of depth to it - and it is somewhat dated (each year a bit more), but there are some handy examples that make it a worthwhile read... especially for the price.

good text FOR SALE! 5 out of 5 stars.
0 of 0 people found this review helpful.

i have one for sale,brand new for $35!email heather_ellis84@yahoo.com if interested.

Business Essentials 5 out of 5 stars.
0 of 3 people found this review helpful.

This book came faster and in way better condition than I thought it would. Was very pleased with the item.

Editorial Review:

This best-selling book continues to present a brief “no-nonsense ” approach to the fundamentals of business that spans the range of all functional areas— management, marketing, operations, accounting, information systems, finance, and legal studies. Topics comprehensively covered include: the contemporary business environment; the business of managing; principles of marketing; managing information; people in organizations; and financial issues. An excellent reference resource for business managers and executives; also appropriate for entrepreneurs and others involved in business relations.