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Scenarios: The Art of Strategic Conversation

Kees van der Heijden

Scenarios: The Art of Strategic Conversation Kees van der Heijden List Price: $39.95
By: John Wiley & Sons
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Customer Reviews:
Total reviews: 10 Average rating: 5.0 of 5

Editorial Review:

"Kees van der Heijden has written the most comprehensive, detailed and insightful guide to understanding the business environment in a way most useful to business. No one has mastered the art of bringing that insight to bear in the real world of business with greater depth than Kees." Peter Schwartz, Chairman, Global Business Network; author of The Art of the Long View.

The only constants in the current business environment are turbulence and change. When initially developed at Royal Dutch/Shell, scenario planning helped companies understand external change — change in markets, the competitive arena, technology, demographics and so on. In this book, Kees van der Heijden takes the art of scenario planning one giant step further. After showing you how to understand how the world around you is changing, he then shows you how to move your organization to meet the future by linking scenario thinking and your Business Idea in an ongoing strategic conversation. The result is a learning organization with the finely honed ability to track the marketplace and business environment. How Scenarios will help you think through the way forward, and keep you thinking as you move.

  • Understand the basis of an organizations success — articulate its central business idea
  • Break out of the organizations restrictive "thinking box" — take a wider perspective, scenaric view
  • Develop scenarios as alternative ways of interpreting the present — see beyond current range of vision
  • Become clearer about the many apparently unrelated developments — build a systemic framework using a story line
  • Be more secure with the future — understand uncertainty
  • Do it by using a practical methodology
  • Nurture and sustain an ongoing strategic conversation throughout the organization
"The span of this book is unusually wide: it goes from the philosophy of scenario thinking to the minute practicalities of how to do it. This book is, in my view, the best guide in a field where it is easy to go astray and where guidance is precious." Pierre Wack, Former Head of Scenario Planning, Royal Dutch/Shell

Start with NO...The Negotiating Tools that the Pros Don't Want You to Know

Jim Camp

Start with NO...The Negotiating Tools that the Pros Don't Want You to Know Jim Camp Amazon Price: $15.61
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Customer Reviews:
Total reviews: 43 Average rating: 4.5 of 5

Editorial Review:

Think win-win is the best way to make the deal? Think again. It’s the worst possible way to get the best deal. This is the dirty little secret of corporate America.

For years now, win-win has been the paradigm for business negotiation—the “fair” way for all concerned. But don’t believe it. Today, win-win is just the seductive mantra used by the toughest negotiators to get the other side to compromise unnecessarily, early, and often. Have you ever heard someone on the other side of the table say, “Let’s team up on this, partner”? It all sounds so good, but these negotiators take their naive “partners” to the cleaners, deal after deal. Start with No shows you how they accomplish this. It shows you how such negotiations end up as win-lose. It exposes the scam for what it really is. And it guarantees that you’ll never be a victim again.

Win-win plays to your emotions. It takes advantage of your instinct and desire to make the deal. Start with No teaches you how to understand and control these emotions. It teaches you how to ignore the siren call of the final result, which you can’t really control, and how to focus instead on the activities and behavior that you can and must control in order to negotiate with the pros.

Start with No introduces a system of decision-based negotiation. Never again will you be out there on a wing and a prayer. Never again will you feel out of control. Never again will you compromise unnecessarily. Never again will you lose a negotiation.
The best negotiators:
* aren’t interested in “yes”—they prefer “no”
* never, ever rush to close, but always let the other side feel comfortable and secure
* are never needy; they take advantage of the other party’s neediness
* create a “blank slate” to ensure they ask questions and listen to the answers, to make sure they have no assumptions and expectations
* always have a mission and purpose that guides their decisions
* don’t send so much as an e-mail without an agenda for what they want to accomplish
* know the four “budgets” for themselves and for the other side: time, energy, money, and emotion
* never waste time with people who don’t really make the decision

Start with No offers a contrarian, counterintuitive system for negotiating any kind of deal in any kind of situation—the purchase of a new house, a multimillion-dollar business deal, or where to take the kids for dinner. It is full of dozens of business as well as personal stories illustrating each point of the system. It will change your life as a negotiator. If you put to good use the principles and practices revealed here, you will become an immeasurably better negotiator.

Organization Development & Change With Infotrac

Thomas G. Cummings, Christopher Worley Thomas G. Cummings, Christopher Worley

Organization Development & Change With Infotrac Thomas G. Cummings, Christopher Worley Thomas G. Cummings, Christopher Worley List Price: $105.95
By: Thomson South-Western
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Customer Reviews:
Total reviews: 14 Average rating: 3.5 of 5

Organization Development and Change Review 5 out of 5 stars.
1 of 2 people found this review helpful.

I couldn't believe how quickly I received my book! I order these for class and sometimes I'm a little leary about placing an order because I had a bad experience once. Thank goodness that was not the case this time. Thank you.

Very Pleased 5 out of 5 stars.
0 of 0 people found this review helpful.

The book arrived quickly and in great shape - just as advertised. Very easy transaction. Thank you!

Excellent!!! 5 out of 5 stars.
0 of 0 people found this review helpful.

It was in great condition. The book was a hell of a lot cheaper than if I bought it at school. I was amazed that I could also pay by check. I am disappointed though that now Amazon will not accept checks any more. I was really looking forward to using them again for purchasing the rest of my books. But the book was impecable =)

Good seller 4 out of 5 stars.
0 of 0 people found this review helpful.

Assigned book for my graduate classes @ Peru State College. Covers fundamentals of Organizational Development, with numerous real-world cases for review and disection.

Editorial Review:

This comprehensive and authoritative market leader blends theory, concepts, and applications. Behavioral science knowledge is applied to the development of organizational strategies, structures, and processes. New and expanded material on downsizing, re-engineering, and organizational learning has been added to this edition.

No: The Only Negotiating System You Need for Work and Home

Jim Camp

No: The Only Negotiating System You Need for Work and Home Jim Camp Amazon Price: $16.32
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Customer Reviews:
Total reviews: 9 Average rating: 5.0 of 5

Editorial Review:

Jim Camp, the world’s #1 negotiating coach, shows how to release the emotional pressure that’s part of any negotiation by using his proven system of safe, decision-based negotiation that enables you to meet all your objectives without needless, wasted compromises or giveaways.

• Out of the blue your best customer demands a huge discount—or else he takes his business elsewhere.
• You think you finally have a buyer for your home, but then at the last minute she demands that you pay for new landscaping of the yard—or no deal. There are plenty of other properties for sale, and she says she’ll walk.
• Your son is having trouble in school, and you have to think about how to deal with his “my way or the highway” teacher.

When confronted with these—and innumerable other—day-to-day negotiating challenges at work and in your personal life, most people start to guess about how much they should give up in compromise to make the other side happy (“I’ll just meet them halfway, and we can put this problem to bed”).

Jim Camp has a better way for you to negotiate:

NO.

Saying “no” is not about being hard-nosed or intransigent. Rather, it stops everyone in their tracks, clears the air, and allows you to get at what the real issues are. It is a proven and an amazingly effective system that avoids unwarranted assumptions, needless compromises, and wild guesses, showing:

• How to stop being needy, banishing emotional responses such as “I must keep this customer’s business” or “I have to sell this house now,” and start focusing on what you can control—yourself
• Why in a negotiation the two worst things to hear are “yes” and “maybe”
• How to get to the heart of the issue through the art and science of asking great questions
• How to find out who the real “decider” is and stop negotiating with the unqualified

We live in a compromise- and assumption-based world, but Jim Camp flips conventional wisdom on its head and in the process makes you a more effective negotiator with clients, customers, spouses, kids, neighbors, and coworkers. Through Camp’s system you’ll find that “no” is just the start of the negotiation, not the end of it. With it, you’ll get everything you want and you’ll build solid relationships with those you negotiate with.

Essentials of Negotiation

Roy J. Lewicki, Bruce Barry, David M. Saunders

Essentials of Negotiation Roy J. Lewicki, Bruce Barry, David M. Saunders Amazon Price: $52.88
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Customer Reviews:
Total reviews: 4 Average rating: 4.0 of 5

Best general overview of negotiation 5 out of 5 stars.
74 of 87 people found this review helpful.

I have done my doctoral dissertation in negotiation and have read hundred of books and articles in this subject. "Essential of Negotiation" is the best general book dealing with negotiation. Great coverage of the subject. No doubt it is a great investment for practitioners and academics. You will not regret!

Hits all the high points, doesn't dumb things down. 5 out of 5 stars.
18 of 18 people found this review helpful.

"Essentials of Negotiation" is the popular market version of "Negotiation," which is a texbook. This one is more of a handbook for actual negotiators. The advantages of "Essentials" is that it is streamlined (making it a better intro for beginners or refresher for experienced negotiators) and less expensive. It still includes all the major topics you want to see: distributive bargaining, integrative bargaining, psychology of negotiations (including some communications tactics), ethics, and some int'l stuff. It also has a good index, making it a nice reference tool.

While it has lots of stories and examples to help readers remember concepts, my favorite feature of this book is that the author doesn't talk down to his audience. Lewicki uses technical jargon when it is appropriate (he also explains it). That precision has value, in my opinion. People who are completely new to a study of negotiation might prefer "Getting Past No" by Ury, which is also very good but perhaps more accessible. Those with some, even minimal, experience would be well-served by this book.

Good luck!

Editorial Review:

Lewicki ESSENTIALS is a short paperback derivative from the main text, Negotiation. It explores the major concepts and theories of the psychology of bargaining and negotiation, and the dynamics of interpersonal and intergroup conflict and its resolution. In this revision, the organization more closely follows both Negotiation and Negotiation: Readings, Cases, and Exercises. With the low cost and short length of Essentials, it makes a great package with Negotiation RCE.

Institutions, Institutional Change and Economic Performance (Political Economy of Institutions and Decisions)

Douglass C. North

Institutions, Institutional Change and Economic Performance (Political Economy of Institutions and Decisions) Douglass C. North Amazon Price: $17.99
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Customer Reviews:
Total reviews: 11 Average rating: 4.0 of 5

Editorial Review:

Continuing his groundbreaking analysis of economic structures, Douglass North develops an analytical framework for explaining the ways in which institutions and institutional change affect the performance of economies, both at a given time and over time. Institutions exist, he argues, due to the uncertainties involved in human interaction; they are the constraints devised to structure that interaction. Yet, institutions vary widely in their consequences for economic performance; some economies develop institutions that produce growth and development, while others develop institutions that produce stagnation. North first explores the nature of institutions and explains the role of transaction and production costs in their development. The second part of the book deals with institutional change. Institutions create the incentive structure in an economy, and organizations will be created to take advantage of the opportunities provided within a given institutional framework. North argues that the kinds of skills and knowledge fostered by the structure of an economy will shape the direction of change and gradually alter the institutional framework. He then explains how institutional development may lead to a path-dependent pattern of development. In the final part of the book, North explains the implications of this analysis for economic theory and economic history. He indicates how institutional analysis must be incorporated into neo-classical theory and explores the potential for the construction of a dynamic theory of long-term economic change. Douglass C. North is Director of the Center of Political Economy and Professor of Economics and History at Washington University in St. Louis. He is a past president of the Economic History Association and Western Economics Association and a Fellow, American Academy of Arts and Sciences. He has written over sixty articles for a variety of journals and is the author of The Rise of the Western World: A New Economic History (CUP, 1973, with R.P. Thomas) and Structure and Change in Economic History (Norton, 1981). Professor North is included in Great Economists Since Keynes edited by M. Blaug (CUP, 1988 paperback ed.)

Solving Tough Problems: An Open Way of Talking, Listening, and Creating New Realities

Adam Kahane

Solving Tough Problems: An Open Way of Talking, Listening, and Creating New Realities Adam Kahane Amazon Price: $10.17
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Customer Reviews:
Total reviews: 13 Average rating: 4.0 of 5

Listening and generative dialogue 5 out of 5 stars.
10 of 11 people found this review helpful.

Adam Kahane (2004) said that a friend of his told him that the old "1960s slogan `If you're not part of the solution, you're part of the problem' actually misses the most important about effecting change. The slogan should be, he said, `If you're not part of the problem, you can't be part of the solution.' If we cannot see how what we are doing or not doing is contributing to things being the way that they are, then logically we have no basis at all, zero leverage, for changing the ways things are--except from the outside, by persuasion or force" (pp. 83-84).

Any problem is part of a system, in other words, and if we are experiencing the problem, then we must, by definition, be a part of the problem. This book explores this concept and provides many tools and examples to help resolve conflict through deep listening and generative dialogue.

Editorial Review:

Adam Kahane spent years working in the world's hotspots, and came away with a new understanding of how to resolve conflict in a way that seems reasonable - and doable - to all parties. The result is Solving Tough Problems. Written in a relaxed, persuasive style, this is not a "how-to" book with glib answers, but rather, a very personal story of the author's progress from a young "expert" convinced of the need to provide cold, "correct" answers to an effective facilitator of positive change - by learning how to create environments that enable new ideas and creative solutions to emerge. The book explores the connection between individual learning and institutional change, and how leaders can move beyond politeness and formal statements, beyond routine debate and defensiveness, toward deeper and more productive dialogue. Both tough and inspiring, the book explores models, technologies, and examples that foster and facilitate "dialogues of the heart."

A Woman's Guide to Successful Negotiating: How to Convince, Collaborate, & Create Your Way to Agreement

Lee E. Miller, Jessica Miller

A Woman's Guide to Successful Negotiating: How to Convince, Collaborate, & Create Your Way to Agreement Lee E. Miller, Jessica Miller Amazon Price: $11.53
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Customer Reviews:
Total reviews: 10 Average rating: 4.5 of 5

Editorial Review:

All day, every day, we negotiate: with our friends, spouses, children, boss, customers, and co-workers. A Woman’s Guide to Successful Negotiating builds on women’s innate skills in professional and personal situations. Drawing upon their considerable experience, as a top corporate negotiator and as an investment banker, Lee and Jessica Miller have developed proven strategies, tactics, and techniques that tap into women's abilities to convince, collaborate and create. The authors feature innovative strategies for negotiating with aggressive men and competitive women. The authors also explore the ten common mistakes women make during negotiations and how to avoid making them. In addition, the book will teach you 3 keys to successful negotiating. Whether negotiating for a raise or where to go to dinner with your boyfriend, this book shows you how to get what you want.

What others are saying about A Woman's Guide to Successful Negotiating:

"Breakthrough perspective. Every woman can benefit from this indispensable guide to getting what you want."--Cathleen Black, President, Hearst Magazines

"No matter what the situation, this book provides you with the negotiating techniques and the overall confidence to deal with the issue."--Rose Marie Bravo, Chief Executive Officer, Burberry Ltd.

"Whether you are in the boardroom or at home with your kids, this book shows you how to get what you want and do it with style."--Lisa Hall, Chief Operating Officer, Oxygen Media

"Lots of practical advice on how to win with a woman's touch."--Jan Hopkins, Anchor, CNN Street Sweep

"A useful book for women on the art of negotiating . . . in business, in personal relationships, in every area of life."--Donna Lagani, Publishing Director, Cosmopolitan Group, publisher of Cosmoplitan magazine and CosmoGirl

"An invaluable source of wisdom for woman, young and old, who want to take their place in the world."--Christine Baranski, Emmy and Tony Award Winning Actress

Secret Handshake: Mastering the Politics of the Business Inner Circle

Kathleen Kelly, Ph.D. Reardon

Secret Handshake: Mastering the Politics of the Business Inner Circle Kathleen Kelly, Ph.D. Reardon Amazon Price: $25.00
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Customer Reviews:
Total reviews: 30 Average rating: 4.0 of 5

Editorial Review:

Most people climbing the corporate ladder have their eyes set on entering the upper echelons of management, the inner circle, the select group of men and women who make the decisions, determine the direction of a company, and are well compensated for their efforts. But advice on how to break in is not outlined in employee handbooks, nor are the guidelines publicly stated. In fact, the implicit rules and agendas often run counter to a company's professed guidelines and values. In THE SECRET HANDSHAKE, top corporate consultant and USC management professor Kathleen Reardon explores and explains what the hidden rules are, and how to become one of the "ins" in corporate life rather than one of the also-rans.

Based on hundreds of candid interviews with executives at Fortune 500 companies who have made the grade and become part of the inner circle, THE SECRET HANDSHAKE lays bare the unstated conventions that govern and shape corporate hierarchies. Taking readers inside boardrooms to learn firsthand how the top decision-makers view and assess the employees under them, it offers invaluable advice on such career-building tactics and skills as getting noticed, networking, persuading others, knowing which battles to fight, and mastering the art of the quid pro quo. For all those who aspire to be part of the decision-making body of their organization, THE SECRET HANDSHAKE is the ultimate intelligence report on whom to trust and whom to watch out for, how to manage the inevitable conflicts that will arise, and how to read between the corporate lines.

60 Seconds and You're Hired!

Robin Ryan

60 Seconds and You're Hired! Robin Ryan Amazon Price: $11.20
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Editorial Review:

Now fully revised and updated—the must-have guide to acing the interview and landing the dream job

For the past decade, 60 Seconds & You’re Hired! has helped thousands of job seekers get the perfect job by excelling at the crucial job interview. Now, in this new edition, America’s top career coach Robin Ryan offers proven strategies to help readers take charge of the interview process and get the job they want. Brief, compact, and packed with useful tips, 60 Seconds & You’re Hired! features:
• Unique techniques like “The 60 Second Sell” and “The 5-Point Agenda”
• More than 100 answers to tough interview questions
• Questions you should always ask
• 20 interview pitfalls to avoid
• Negotiation techniques that secure higher salaries
• And much more!

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