Quality Control Books - Page 12

A Study of the Toyota Production System: From an Industrial Engineering Viewpoint (Produce What Is Needed, When It's Needed)

Shigeo Shingo, Andrew P. Dillon

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Customer Reviews:
Total reviews: 3 Average rating: 4.5 of 5

Editorial Review:

This is the "green book" that started it all -- the first book in English on JIT, written from the engineer's viewpoint. When Omark Industries bought 500 copies and studied it companywide, Omark became the American pioneer in JIT.

Here is Dr. Shingo's classic industrial engineering rationale for the priority of process-based over operational improvements in manufacturing. He explains the basic mechanisms of the Toyota production system, examines production as a functional network of processes and operations, and then discusses the mechanism necessary to make JIT possible in any manufacturing plant.

• Provides original source material on Just-ln-Time
• Demonstrates new ways to think about profit, inventory, waste, and productivity
• Explains the principles of leveling, standard work procedures, multi-machine handling, supplier relations, and much more

If you are a serious student of manufacturing, you will benefit greatly from reading this primary resource on the powerful fundamentals of JIT.

The Problem Solving Memory Jogger: Seven Steps to Improved Processes (Memory Jogger)

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Customer Reviews:
Total reviews: 1 Average rating: 5.0 of 5

need to have 5 out of 5 stars.
0 of 0 people found this review helpful.

Absolute great book!

The size allows it to carry around, and the tools and techniques described can be applied on the workfloor.

A great asset and should be on any project teamleader desk!

Editorial Review:

Provides employees, at all levels, a proven and practical seven-step, problem-solving method that can easily be learned and used to remove barriers to higher levels of performance and, when necessary, to implement corrective measures. Spiral.

A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement

Rajesh K. Tyagi, Praveen Gupta

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Customer Reviews:
Total reviews: 1 Average rating: 5.0 of 5

Editorial Review:

Praise for A Complete and Balanced Service Scorecard "This is a must read for any executive of a services organization who is serious about sustainable profitable growth." Steve DuBrow, President and Managing Director of the Americas Region, i-nexus "Understanding service process and performance measurement are essential in global economy today. This book provides key insights and methods for getting a grip on the performance of any service business." Professor Andy Neely, Director of Research, Cranfield School of Management, and author of The Performance Prism "Gupta and Tyagi further extend the scorecard framework Gupta pioneered into another area of business ripe for metrics. Organizations who wish to grow would do well by reading and adopting their scorecard methodology." William Dunn, President, Dunn Solutions Group "A very thoughtful and practical approach to build and sustain an environment of continuous improvement and innovation...a must read for managers." Rohit Kapoor, President and Chief Operating Officer, EXLService "This is a remarkable book about corporate performance!By illustrating real-life case studies, the authors solidify their argument that Service Scorecard can be an extraordinarily effective tool in empowering the service side to materially affect profit margins in any company. " Peter Traynor, Editor in Chief, Dashboard Insight, Canada "With all the tips to deploy the Service Scorecard, this is an excellent framework to sustain profitable growth in the service industry." Rodrigo Carrillo, Managing Director, DINAMO Value Partners, Mexico "The authors have done an excellent job of integrating important business concepts, such as the balanced scorecard, performance management, and innovation, as well as demonstrating how to apply them effectively in a service environment. Executives are likely to learn a great deal about how to improve their service-oriented businesses by reading this book. I highly recommend it." Roger Hoerl, Manager of Applied Statistics Laboratory, GE Global Research Center Use the Service Scorecard to Dramatically Improve Performance in Service Organizations Thousands of organizations are driving value through the use of the business scorecard.Unfortunately, most business scorecards are not designed for service businesses. Now, two of the world's leading service business performance experts show how to adapt, use, and succeed with the business scorecard in your service organization. Rajesh K. Tyagi and Praveen Gupta systematically update outdated business scorecards originally created for manufacturing firms, replacing them with new measures that fully maximize your investments in people, services, processes, and technology. Tyagi and Gupta introduce a Service Scorecard framework that encompasses seven key elements of service success: Growth, Leadership, Acceleration, Collaboration, Innovation, Execution, and Retention (GLACIER). You learn how to set clear performance targets, benchmark performance, identify improvement opportunities, and capture performance data that offer leading indicators for financial performance. This book's proven performance framework is designed for sustaining profitable growth. Simply put, it offers today's most direct path to measuring performance and optimizing business value in any service business.* Adapt current business scorecards to work for service businesses Design the scorecard to reflect everything that makes service businesses unique and inherently variable * Refocus scorecarding on the service organization's unique success factors Target the seven measurement areas that link most tightly to service performance * Overcome the obstacles to Service Scorecard implementation Plan, align, train, validate, adjust, and institutionalize your Service Scorecard * Integrate the Service Scorecard with your other improvement initiatives Use scorecards to complement Six Sigma, ISO 9000, CMMI, ITIL, or other organization-specific programs

The Complete Project Management Office Handbook, Second Edition (Esi International Project Management Series)

Gerard M. Hill

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Total reviews: 7 Average rating: 4.5 of 5

Editorial Review:

The Complete Project Management Office Handbook, Second Edition identifies the PMO as the essential business integrator of the people, processes, and tools that manage or influence project performance. This book details how the PMO applies professional project management practices and successfully integrates business interests with project goals— regardless of whether the scope of the PMO is limited to managing a handful of specific projects or expanded to oversee the total practice of project management within the organization.

The book first considers the five stages of PMO capability, each benchmarking a particular level of capability achieved if functions are fully implemented. Each stage is also indicative of the organization’s maturity in project management, with the PMO’s role and responsibilities advancing from project management oversight and control at the lower end of the competency continuum to strategic business alignment at the higher competency stages.

This revised edition then examines 20 function models that can be used to guide the organization through the deliberation and the development of PMO operational capability. These models suggest what project management capability can be realized through comprehensive implementation of each PMO function.

Providing project and business managers with a starting point that enables them to achieve desired results from project management, The Complete Project Management Office Handbook is an important resource for everyone involved in making project management work effectively within the organization. 

Complete Guide to Predictive and Preventive Maintenance

Joel Levitt

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Customer Reviews:
Total reviews: 3 Average rating: 4.5 of 5

Excellent Introduction 5 out of 5 stars.
10 of 10 people found this review helpful.

I am half-way through this book and realize that I have used Reliability Centered Maintenance (RCM) for years. This was the approach we used because of HAZOP studies. If you look at the methodology, they are the same. It is an excellent book for first-pass economics of preventive maintenance (PM). Through numerous examples, he shows when to PM, when you are spending too much for PM, and when to just run the damn thing 'til it breaks. As I said, it is a great introduction. I have picked up Doc Palmer's book and can see I would be lost without preparation. If there are any short-comings, it is grammar and spelling. There are numerous typographical errors. Most engineers seem to have taken an-engineer's only english class in college. I found the errors troubling but the writing clear and concise. A very good book for a refresher (as in my case), or an introduction.

If this review was helpful, please add your vote -- Thanks.

Editorial Review:

• Includes check sheets, history of PM, stories, photographs, and case histories.
  
• Contains a glossary of terms.
  
• Provides sample task lists for a variety of equipment with some of the logic behind each task.
  
• Offers templates for developing your own tasking.
  
• Includes protocols for detailed economic analysis with examples.

The Project Management Scorecard: Measuring the Success of Project Management Solutions (Improving Human Performance)

G. Lynne Snead

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Customer Reviews:
Total reviews: 5 Average rating: 5.0 of 5

Editorial Review:

Return on Investment (ROI) remains one of the most challenging and intriguing issues facing human resource development and performance improvement professionals. Drawing on their expertise in developing and implementing ROI programs in human performance and training, Jack J. Phillips, Ph.D., Timothy W. Bothell and G. Lynn Snead demonstrate how you can effectively apply ROI to project management.


Today, almost every industry requires employees to manage multiple projects with competing priorities, critical deadlines, and unexpected interruptions-rendering everyone a project manager in some respect. Most employees feel the pressure of juggling any number of key projects simultaneously. Organizations have responded by investing large amounts of both time and money to improve project management, and most strive to justify the efforts and resources dedicated to improving this goal.

'The Project Management Scorecard' is a welcome relief for anyone managing a project or multiple projects, as well as the trainers, human resource development staff, or supervisors charged with measuring, evaluating, and managing project managers.

Project Management is one of the hottest topics in business management today, affecting nearly every individual in any organization across the globe. Let three HRD experts show you how to apply the hugely popular ROI process to the key organizational issue of successful project management including:

* Project management issues and challenges
* Measuring reaction and satisfaction
* How to calculate and interpret ROI
* Capturing business impact data
* Measuring skill and knowledge changes during the project
* Monitoring the true costs of the project solution
* Converting business measure to monetary values
* Forecasting ROI

The authors' step-by-step approach allows you to begin the ROI process immediately. Start measuring the success of your project management results today.

Three HRD experts show how to apply the hugely popular ROI process to the key organizational issue of successful project management.

Project Management is one of the hottest topics in business management today, affecting nearly every individual in any organization across the globe.

Power of Six Sigma

Subir Chowdhury

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Customer Reviews:
Total reviews: 51 Average rating: 4.0 of 5

6-Sigma Explained 5 out of 5 stars.
1 of 1 people found this review helpful.

Mr Joe Metter, a manager at American Burger, is suddenly laid off after 20 years of work there. By impulse and out of panic he calls his old buddy Larry Hogan. Larry turns out to be an executive with American Pizza. American Burger and American Pizza are subsidiaries of American Foods, and Larry and Joe had met each other while both worked in the mailroom at American Foods where they started their careers. The two friends agree to meet for lunch, and it is over lunch that Joe learns about 6-Sigma.

Larry's company, American Pizza previously a weak link in the American Foods chain, is doing very well; it is on the 6-Sigma diet, so to speak. And what is that? Six Sigma is "a statistical measure and a management philosophy" (p.17) that reduces error, waste, and corresponding cost. Page 28ff focus on the technical definition. By reducing error and waste, 6-Sigma increases customer satisfaction and company profitability simultaneously.

However, before there are satisfied customers and profitable firms, 6-Sigma empowers people. The book describes six steps to empowering people: problem definition, measurement, analysis, improvement, and control. See page 93.

Once people are empowered, it's time to put the process to work. The process aims at customer satisfaction. This is followed by product/service delivery. Profitability is simply a function of customer satisfaction. In other words, the goal of 6-Sigma is to reduce error and waste. The objectives for accomplishing those goals are: problem definition, measurement of desired outcomes, analysis, improvement, and control.

I have read six books of different lengths on Six Sigma in the last four years. This is by far the clearest and easiest to read. Kudos!

Amavilah, Author
Modeling Determinants of Income in Embedded Economies
ISBN: 1600210465

Editorial Review:

Never before has a business initiative transformed corporations so dramatically. While it has been credited with improving productivity, slashing costs, and improving profit margins, it can cause much angst among employees who need to change the way they currently work and adhere to a new philosophy.  That's where characters Joe and Larry step in to deliver The Power of Six Sigma. This fictionalized tale simplifies a complicated topic through the lives of two typical business professionals. Contrary to other books on the subject, The Power of Six Sigma explains the overall philosophy of Six Sigma effectively in a nonthreatening way, taking no more than two hours to read.

Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness

H. James Harrington

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Customer Reviews:
Total reviews: 6 Average rating: 4.5 of 5

Editorial Review:

It's one of the hot topics for the 1990s - how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. "How to Take the Lead in Business Process Management" details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here, in one comprehensive volume is all the information an organization needs to start the improvement process right away: how to determine customer needs and expectations and deliver the best service; how to establish which processes drive your business; how to create process improvement teams and train team leaders; how to eliminate bureaucracy, simplify the process, and reduce processing time; how to measure progress and provide feedback to participants; how to document the levels of improvement and certify operations and activities; and how to ensure ongoing improvement. Two special features further enhance the value of this highly practical guide: a chapter of case histories, showing the results of business process improvement, and an exhaustive section that guides readers in the application of problem-solving methods, value analysis and process analysis techniques, perfection analysis, work simplification programs, and more.

Revolutionizing Product Development: Quantum Leaps in Speed, Efficiency, and Quality

Steven C. Wheelwright

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Customer Reviews:
Total reviews: 2 Average rating: 5.0 of 5

Editorial Review:

Today, a company's capability to conceive and design quality prototypes and bring a variety of superior products to market quicker than its competitors is increasingly the focal point of competition, contend leading product development experts Steven Wheelwright and Kim Clark. Drawing on six years of in-depth, systematic, worldwide research, they present proven principles for developing the critical capabilities for speed, efficiency, and quality that have worked again and again in scores of successful Japanese, American, and European fast-cycle firms.

The authors argue that to survive, let alone succeed, today's companies must construct a new "platform" -- with new methodologies -- on which they can compete. Using their model for development strategies, Wheelwright and Clark show that firms can create a solid architecture for the integration of marketing, manufacturing, and design functions for problem solving and fast action -- particularly during the critical design-build-test cycles of prototype creation.

They demonstrate further how successful firms such as Honda in automobiles, Compaq in personal computers, Applied Materials in semi-conductors, Sony in audio equipment, The Limited in apparel, and Hill-Rom in hospital beds have employed recent methodologies to bring new products to market at break-neck speed. Such innovations include design for manufacturability, quality function deployment, computer-aided design, and computer-aided engineering.

Finally, Wheelwright and Clark emphasize the importance of learning in the organization. Companies that consistently "design it right the first time" and follow a path of continuous improvement in product and process development have a formidable edge in the crucial race to market.

Six Sigma for Everyone

George Eckes

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Customer Reviews:
Total reviews: 8 Average rating: 4.5 of 5

Editorial Review:

A practical, straightforward guide to Six Sigma for employees in organizations contemplating or implementing Six Sigma
From noted Six Sigma consultant and author George Eckes, Six Sigma for Everyone explains the underpinnings of the revolutionary quality assurance methodology, offers in-depth examples, and outlines the impact and desired end result of implementation. Whereas, most Six Sigma books are written for executives and practitioners of Six Sigma and tend to be overly technical or strategically focused, this book is written specifically for employees of organizations thinking about or already attempting implementation.
George Eckes (Superior, CO) is founder, President, and CEO of Eckes & Associates, Inc., a Colorado-based consulting group specializing in results driven by continuous improvement, Six Sigma training and implementation, organizational development, and change management. Among his clients in the United States, Asia, Europe, and Mexico are Volvo Trucks North America, Honeywell, Wells Fargo, and General Electric. He is also the author of Six Sigma Team Dynamics (Wiley: 0-471-22277-1), Making Six Sigma Last (Wiley: 0-471-41548-0), and The Six Sigma Revolution (Wiley: 0-471-38822-X).