Total Quality Management Books

The Best Practice: How the New Quality Movement is Transforming Medicine

Charles Kenney

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Subjects -> Medicine -> Administration & Policy -> Health Care Delivery
Subjects -> Medicine -> Administration & Policy -> Public Health

Customer Reviews:
Total reviews: 1 Average rating: 5.0 of 5

Real, Measurable Quality in Health Care 5 out of 5 stars.
12 of 14 people found this review helpful.

This is my favorite example of a visionary solution since reading How to Measure Anything: Finding the Value of "Intangibles" in Business by Hubbard. Kenney's work would have been a great example for Hubbard and Hubbard's methods would have solved many of the challenges of Donald Berwick and Paul Batalden, the heroes of The Best Practice.

Whether the average patient can tell it or not, the quality of health care is improving measurably thanks largely to a passionate devotion of Berwick and Batalden to their cause. The biggest surprise for me in the book is how even a culture as entrenched as medicine can start to change its ways when quality becomes a quantity that is measured and used as a yardstick for improvement. Champions of the quality control methods W.E. Demming developed for other businesses, Berwick and Batalden decide to implement standards of quality already known in other professions to perhaps the profession perhaps most resistant to objective measurement. And we are all better off for it.

Editorial Review:

Americans have always thought their healthcare system was the best in the world. But starting in the late 1990s, shocking reports emerged that showed this was far from the truth. Treatment-related deaths or “complications” were found to be the fifth leading cause of death for Americans, and hundreds of thousands of patients were being harmed by botched medical procedures.

Spurred by the quality crisis, a group of visionary physicians led by Donald Berwick and Paul Batalden embarked on a study of industrial “quality improvement” techniques, daring to apply them to the practice of medicine despite resistance from the medical community. The Best Practice tells the story of this burgeoning movement, and of how the medical landscape is being radically transformed—for the better.

Raving Fans: A Revolutionary Approach To Customer Service

Ken Blanchard, Sheldon Bowles

Amazon Price: $14.93 List Price: $21.95 Usually ships in 24 hours By: William Morrow Amazon Marketplace: 223 new & used starting at $2.85

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Customer Reviews:
Total reviews: 122 Average rating: 4.0 of 5

Editorial Review:

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time

Brian Tracy

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Customer Reviews:
Total reviews: 105 Average rating: 4.5 of 5

Simple! 3 out of 5 stars.
1 of 1 people found this review helpful.

Good quick read!

In essence, this is yet another book to stop procastinating and start doing.

I like the style in which it is narrated, interesting.
There is nothing very new I found that I did not find in other similar books. What I however liked is the tittle and relating some content to the title.

A quick read. Borrow this book if you can. I would not recommend a buy!

This IS what a procrasinator needs! 5 out of 5 stars.
0 of 0 people found this review helpful.

I've read a few reviews here that claim that Brian Tracy's "Eat That Frog" is useless and devoid of content. Well, I couldn't disagree more! I would like to meet Mr. Tracy and shake his hand; for his book has turned my life around! Recently, I have indeed actually doubled my income and I've learned to speak Lithuanian, which has been a goal of mine for 7 years. He does not go into lengthy discourses into the psychology of procrastination because that is exactly what a procrastinator does NOT need. As a hard-core procrastinator (it almost landed me in jail...yes...I was that bad) it was refreshing to hear someone say, "Hey! Just get on with it! You CAN do it!" Give this book an honest shot. Just start eating your frogs, one at a time, beginning with the biggest and ugliest one and I can tell you from experience that you will gain a great feeling of well-being and self confidence. And, most of all, you'll forget what being a procrastinator is like. Think about it too much, and you'll fall into the negative spiral that we all know too well. But, take action and you'll move into a new stage of life...the one you've been waiting for (the wait is over!...why were you waiting anyway?)

Editorial Review:

The legendary Eat That Frog! (more than 450,000 copies sold and translated into 23 languages) provides the 21 most effective methods for conquering procrastination and accomplishing more. This new edition is revised and updated throughout, and includes brand new information on how to keep technology from dominating our time.

The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed

Michael L. George, John Maxey, David T. Rowlands, Michael George, David Rowlands, Mark Price

Amazon Price: $11.53 List Price: $16.95 Usually ships in 24 hours By: McGraw-Hill Amazon Marketplace: 58 new & used starting at $7.75

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Customer Reviews:
Total reviews: 26 Average rating: 4.5 of 5

Six Sigma (etc) tools Handy Desk Ref 4 out of 5 stars.
1 of 1 people found this review helpful.

Worth a lot more than I paid for it. Two copies on my desk. One loaner. It gets lots of mileage. THIS IS A GREAT DESK REFERENCE.

A Concise Reference Book for Quick Review 4 out of 5 stars.
1 of 1 people found this review helpful.

It is a handy reference book that packed with tools and key points. In view of its approach and its size, I would say it reasonably include the information. Yet, if would be better (a) if its size be reduced in view of its contents; or (b) expand the contents a little more for giving more details; plus samples would be better. The book contains samples but are very brief. Don't read it as a reference book, it is not. Neither don't regard it as a textbook. If you want to have a briefing or general idea, then, this is quite a good book. If you are new to Six Sigma, I also recommend it to you for its size and contents. May be some other people with in-depth knowledge of Six sigma would tell if it is also good for them for revision.

Editorial Review:

Bestselling Lean Six Sigma author Michael George provides the first pocket guide for deployers of Lean Six Sigma

The Lean Six Sigma Pocket Toolbook blends Lean and Six Sigma tools and concepts, providing expert advice on how to determine which tool within a "family" is best for different purposes. Packed with detailed examples and step-bystep instructions, it's the ideal handy reference guide to help Green and Black Belts make the transition from the classroom to the field.

• Features brief summaries and examples of the 70 most important tools in Lean Six Sigma, such as "Pull," "Heijunka," and "Control Charts"
• Groups tools by purpose and usage
• Offers a quick, easy reference on using the DMAIC improvement cycle
• Provides comprehensive coverage in a compact, portable format

Project Management: A Managerial Approach

Jack R. Meredith, Samuel J., Jr. Mantel

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Customer Reviews:
Total reviews: 33 Average rating: 3.0 of 5

Editorial Review:

Know how to respond when things don't fall into place.


Skydiving has its inherent risks. Even though a professional team, like the one depicted on the cover, can make skydiving seem perfectly choreographed; there are always uncertainties. Whether it's getting a skydiving team into the air or a new product off the ground, no project has ever been completed exactly as planned.


With Meredith and Mantel's Sixth Edition, you'll not only learn how to select, initiate, operate, and control all types of projects; you'll also learn how to manage risks and uncertainties. Written from a managerial perspective, the text equips you with the quantitative skills, knowledge of organizational issues, and insights into human behavior that you need to do project management effectively.


Updated and revised, this edition features current coverage of topics such as:
* Risk management
* Lifecycle costing
* Real options
* Organizational process assets
* Non-technical project terminations
* The phase/quality-gate process
* Requirements formulation analysis


Free trial version of Microsoft Project(r) and Crystal Ball(r)

This text includes a CD-ROM containing a 120-day trial version of Microsoft Project(r) and a student version of Crystal Ball(r). Microsoft Project and Crystal Ball screenshots appear where relevant throughout the text. Additionally, a number of end-of-chapter exercises encourage you to apply these computer software packages to project management problems.

Managing for Quality and Performance Excellence (with CD-ROM)

James R. Evans, William M. Lindsay

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Customer Reviews:
Total reviews: 8 Average rating: 5.0 of 5

I highly recommend this textbook 5 out of 5 stars.
8 of 8 people found this review helpful.

I used an older edition of this book in preparing for the ASQ Certified Quality Manager Exam. It is a great reference.

Editorial Review:

Prepare for success in quality management today with this leading text's focus on the fundamental principles and emphasis on high performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations reflect quality throughout the world as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.

Six Sigma for Dummies

Craig Gygi, Neil DeCarlo, Bruce Williams

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Customer Reviews:
Total reviews: 21 Average rating: 4.0 of 5

Editorial Review:

The world’s largest and most profitable companies – including the likes of GE, Bank of America, Honeywell, DuPont, Samsung, Starwood Hotels, Bechtel, and Motorola – have used Six Sigma to achieve breathtaking improvements in business performance, in everything from products to processes to complex systems and even in work environments. Over the past decade, over $100 billion in bottom-line performance has been achieved through corporate Six Sigma programs.  Yet, despite its astounding effectiveness, few outside of the community of Six Sigma practitioners know what Six Sigma is all about.

With this book, Six Sigma is revealed to everyone.  You might be in a company that’s already implemented Six Sigma, or your organization may be considering it.  You may be a student who wants to learn how it works, or you might be a seasoned business professional who needs to get up to speed. In any case, Six Sigma For Dummies is the most straightforward, non-intimidating guide on the market. This simple, friendly book makes Six Sigma make sense.

With a compelling foreword by Dr. Stephen R. Covey, the internationally recognized leadership authority and bestselling author of The Seven Habits of Highly Effective People and The 8^th Habit, and an afterword by Roxanne O’Brasky, President of the International Society of Six Sigma, Six Sigma For Dummies is the most complete and objective book in the market today.

Unlike most other works that are either graduate-level statistics treatises or thinly-veiled autobiographical success stories, Six Sigma For Dummies teaches the reader all the foundation principles, methods, and tools of this magnificent problem-solving system. 

Intended to help readers understand Six Sigma and how they can use it to improve their performance, this no-nonsense guide explains:

• What Six Sigma is all about and how it works
• The benefits of Six Sigma in organizations and businesses
• The powerful “DMAIC” problem-solving roadmap
• Yellow, Green and Black -- how the Six Sigma "belt" system works
• How to select and utilize the right tools and technologies
• Speaking the language of Six Sigma
• Knowing the roles and responsibilities
• Mastering the statistics skills and analytical methods

Six Sigma For Dummies will become everyone’s No. 1 resource for discovering and mastering the world’s most famous and powerful improvement tool.  Stephen Covey is spot-on when he says, “Six Sigma For Dummies is a book to be read by everyone”.

The Memory Jogger II

Michael Brassard, Diane Ritter

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Customer Reviews:
Total reviews: 12 Average rating: 5.0 of 5

Tools for excellence 5 out of 5 stars.
2 of 2 people found this review helpful.

This book is set up for anyone to have many tools for them to use at anytime. It has flowcharting, public speaking, many diagrams, and several team based exercises to help become better. In the front of the book it has a tool selector, and it takes some of the guess work out of tool selection.This is just one of many great books this company offers. Our copmany uses several of these in our professional training with our clients. This is a really good book for those looking for continuous improvement. The Memory Jogger Plus is an excellent book also and has many great tools and other goodies.

Editorial Review:

The Memory Jogger II is an easy-to-use pocket guide that describes tools to help you make continuous improvements in an organization. The tools help people at all levels participate in identifying and solving problems; eliminating rework; streamlining processes; improving cross-functional communication; decreasing costs; and measuring results. The guide supports organization-wide consistency and participation in creating organizational breakthroughs and improvements. It measures 3.5" x 5.5".

Operations Management, Flexible Version and Student CD and Lecture Guide (8th Edition)

Jay Heizer, Barry Render

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Customer Reviews:
Total reviews: 2 Average rating: 5.0 of 5

Great! 5 out of 5 stars.
0 of 2 people found this review helpful.

Book is well written and easy to follow. It provides great insight into how top organizations conduct its business. I like it a lot.

So Practice 5 out of 5 stars.
0 of 3 people found this review helpful.

Is easy to read, and you can see a videos and presentation

Editorial Review:

For the core course in Operations Management.

Operations Management Flexible Edition 8^th edition delivers the best problems in the industry (ie. examples, solved problems, and homework problems). This innovative package consists of a core textbook, a Student Lecture Guide (for note-taking in class), and a student CD-ROM all packaged together. The Flexible Version contains all the contents and features of their best-selling hardcover text, but packages them in a new, less-expensive, flexible format.

Essentials of Supply Chain Management, 2nd Edition

Michael Hugos

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Subjects -> Business & Investing -> Management & Leadership -> Industrial

Customer Reviews:
Total reviews: 19 Average rating: 4.5 of 5

Editorial Review:

Fully revised and expanded, the Second Edition contains valuable tips, techniques, illustrative real-world examples, exhibits, and best practices. This handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in supply chain management.

"Michael Hugos presents the core concepts and techniques of supply chain management in a clear, concise, and easily readable style for those desiring an introduction to the subject or for those wanting to refine their understanding and application of supply chain issues. The case studies and executive insights are very useful in illustrating how to effectively employ supply chains to enable companies to accomplish their business goals."
-Perry J. Gaid, Vice President of Purchasing, OneSource Facility Services, Inc.

"My company is involved in both manufacturing and distribution. Mr. Hugos's book provides a valuable framework of concepts and techniques that people at all levels of the company can use to organize and improve our supply chain management capabilities and tie them to our business strategy."
-Grant Watkinson, Ph.D., President, Coastwide Laboratories, Inc.

Praise for the First Edition

"An excellent introduction into supply chain management . . . a book you should own and loan out to others frequently."
-Supply Management

"In clear and concise prose, this lean book outlines the most crucial tenets and concepts of supply chain management."
-Supply Chain Management Review

The Wiley Essentials Series-because the business world is always changing...and so should you.