Skills Books - Page 23

The 45 Second Presentation That Will Change Your Life

Don Failla, Joe Hardwick

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Customer Reviews:
Total reviews: 21 Average rating: 4.0 of 5

Not so easy as this look 3 out of 5 stars.
0 of 1 people found this review helpful.

I think that exist easier book than this. It is look like 10 randomly collected training from some MLM company. BUT BASIC IDEA: GIVE PEOPLE 10 EASY STEP TO DUPLIKATE IS VERY POWERFULL AND 2 FROM THEIR PRESENTATIONS ARE VERY HELPFUL.

Now I get it! 4 out of 5 stars.
0 of 0 people found this review helpful.

With this book, even I can understand Multi-Level Marketing. Usually my eyes glaze over when it comes to numbers (I'm a word person). Now I get it!

Very helpful for MLM recruits 5 out of 5 stars.
0 of 0 people found this review helpful.

Getting potential MLM business recruits to read this book can make the difference between closing the sale and not closing the sale. It boils down what is years of the authors MLM experience into simple to understand examples. We used the book as one of the key tools to build a successful health and wellness MLM business. Highly recommended.

Editorial Review:

This is the classic MLM how-to: the one that started it all and is still a best-seller, for much of what Mr. Failla has to say is timeless. Don Failla is famous for such "household word" phrases as "Own Your Life­: Ask Me How," "sizzle sessions" and much, much more. The famous "Ten Napkin Presentations" form the core of this book. Learn how to present simple, impossible-to-forget images that explain the basics of MLM. It doesn't get any clearer or more concise than Failla's classic.

The Answer to How Is Yes: Acting on What Matters

Peter Block

Amazon Price: $12.21 List Price: $17.95 Usually ships in 24 hours By: Berrett-Koehler Publishers Amazon Marketplace: 58 new & used starting at $5.50

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Customer Reviews:
Total reviews: 17 Average rating: 4.5 of 5

As always, Block is avant-garde AND persuasive 4 out of 5 stars.
5 of 5 people found this review helpful.

Block has done a fine job of discussing individual responsibility and helping get to the heart of the question "What are we really trying to accomplish?" rather than "How can we get this done and crossed off the list?" Too often, organizations are in such a rush to get things done that they end up putting the square peg in the round hole. They duplicate a solution that worked for a similar, but not identical problem etc. I feel like this book is the complimentary inverse of Block's "Stewardship" book. Whereas "Stewardship" looks at the organization and its effectiveness from a leadership/management point of view, this book addresses the personal autonomy and personal responsibility that all workers should have -- what Block's "Stewardship" book calls for as necessary for effective leadership (that the power and responsibilty are within the ranks of each worker). This book delves into this concept of pushing responsiblity down to each individual in the organization and what that means practically to the indvidual. As with "Stewardship," Block writes well and effectively delivers evidence and concrete examples along with his theory to make his points.

Editorial Review:

People keep asking "How?" as a defense against living their life, says best-selling author Peter Block. In this witty, insightful award-winning book, Block shows that many standard solutions and improvement efforts, reinforced by most of the literature, keep people paralyzed. Here he places the "how to" craze in perspective and teaches individuals, workers, and managers ways to act on what they know. This in turn allows them to reclaim their freedom and capacity to create the kind of world they want to live in. Block’s "elements of choice" — the characteristic of a new workplace and a new world based on more positive values — include self-mentoring, investing in relationships, accepting the unpredictability of life, and realizing that the individual prospers only when the community does.

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)

Robert Bacal

Amazon Price: $9.95 List Price: $9.95 Usually ships in 24 hours By: McGraw-Hill Amazon Marketplace: 35 new & used starting at $4.06

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Customer Reviews:
Total reviews: 5 Average rating: 3.5 of 5

Short, practical, concise help for dealing with customers 5 out of 5 stars.
18 of 18 people found this review helpful.

The book begins with a section outlining some sixty specific customer service techniques, and describes each of them. Some are very basic, and some are more advanced, particularly those that deal with dealing with angry customers, or preventing problems with customers from escalating and becoming time consuming.

But that's not the meat of the book, or what makes the book so useful. The rest of the book contains about sixty vignettes or dialogues between customers and staff, showing how the various situations SHOULD be handled. Each vignette is short, and to the point and the information for each one can be assimilated and learned from in a very few minutes.

I like this book because it can be used in so many ways. You can sit and read it through. You can browse it and just read the parts that you want help with. You can read one or two vignettes, and learn one or two skills a day, since each segment really stands on its own. It's a great source book to use in customer service training, because it's all there -- techniques, and how to use them.

It's low priced. It's quick to learn from. And it's real. Most of the vignettes struck home with me. I bet I've had most of these situations.

If there's a better, faster book to learn how to deal with customers (especially the difficult customers), I haven't found it yet.

Editorial Review:

Tools for pleasing even the most demanding customers

A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including:

• Clear explanations of the reasons for difficult customer behaviors
• Proven tools and techniques for successfully handling even the most cantankerous customers
• 101 dialogues and scripts organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company culture

  For more information, visit www.customerservicezone.com

One Minute Manager Builds High Performing Teams, The Rev. (The One Minute Manager)

Ken Blanchard, Eunice Parisi-Carew

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Customer Reviews:
Total reviews: 11 Average rating: 4.5 of 5

Editorial Review:

Never before in the history of the workplace has the concept of teamwork been more important to the functioning of successful organizations. Ken Blanchard bestselling coauthor of Raving Fans, The One Minute Manager, and Gung Ho! teams up with Donald Carew and Eunice Parisi-Carew to explain how all groups move through four stages of development on their way to becoming high performance teams -- orientation, dissatisfaction, integration, and production. The authors then show how a manager can help any group to become fully effective quickly and with hardly any stress.

The valuable addition to The One Minute Manager® Library is essential for anyone who works with groups and wants to build a high performing team.

Never before in the history of the workplace has the concept of teamwork been more important to the functioning of successful organizations. Bestselling author Ken Blanchard and his two collaborators explain how all groups move through four stages of development on their way to becoming a high performing team-Orientation, Dissatisfaction, Integration, and Production. They then show how a manager can help any group become fully effective sooner and with much less stress.

This valuable addition to The One Minute Manager. Library is essential for anyone who works with groups and wants to build a high performing team.

Perfect Pitch: The Art of Selling Ideas and Winning New Business (Adweek Books)

Jon Steel

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Subjects -> Business & Investing -> Marketing & Sales -> Advertising

Customer Reviews:
Total reviews: 9 Average rating: 4.5 of 5

I'm in love with Perfect Pitch 5 out of 5 stars.
3 of 3 people found this review helpful.

Jon Steel is a fine writer and a brilliant salesman. If you read this and make notations carefully you will realize in it how to be a better ad writer, a better sales-person, and a better speaker, lecturer, or teacher. You'll also hear from a thinking man, "Wake up and use the brains God gave you!" Thank you and thank you again Jon Steel for a wonderful book. I would be honored to work with you. Everyone in the ad, sales, and promotion business should buy this book, and make an hour of leisure time every day for a while to read it, think through it, and make margin notes. The secrets of changing your own work (and income) from mediocrity to excellence are hidden here.

Editorial Review:

A professional “pitching coach” for one of the world’s largest marketing conglomerates, Jon Steel shares his secrets and explains how you can create presentations and pitches that win hearts, minds, and new business. He identifies the dos and don’ts and uses real-world examples to prove his points. If you make pitches for new business, this is the perfect book for you.

How to Write It: A Complete Guide to Everything You'll Ever Write (How to Write It)

Sandra E. Lamb

List Price: $19.95 By: Ten Speed Press Amazon Marketplace: 38 new & used starting at $1.77

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Customer Reviews:
Total reviews: 22 Average rating: 4.5 of 5

Useful 4 out of 5 stars.
7 of 7 people found this review helpful.

A lot of this stuff is already known to me, but this book is still beneficial to the average person who may forget the title format, etc. It's almost like a huge cheat sheet! The cover letter chapter and the magazine proposal chapter were the best and most useful for me. The organization and layout of this book are dynamite. Great job!

Could have been better 3 out of 5 stars.
7 of 9 people found this review helpful.

This book is not bad but could have been better. There is a distinct tendency for the author to be repetitive and each example letter is shown in full, which results in a lot of (wasted) white space on the pages. Also, in my opinion, the book itself has been put together relatively cheaply; it's reminiscent of a large mass-market paperback. I prefer 'How to say it' by Rosalie Maggio which covers most of the same ground.

Editorial Review:

This authoritative and encyclopedic reference shows how to write a business letter, a social note, a press release, or complaint. The helpful guide includes a time-saving compendium of sample letters that can be used as templates to suit any situation.

The CAPM Exam: How to Pass on Your First Try (Test Prep series)

Andy Crowe

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Customer Reviews:
Total reviews: 31 Average rating: 4.5 of 5

The CAPM Exam - How to Pass on Your First Try 5 out of 5 stars.
3 of 3 people found this review helpful.

I passed on the first try as the title suggests. Much of the credit is due this book. There was no need for an expensive week long crash course. I am very pleased with the purchase. I think the book might have missed the mark on how much attention to give to the Communications Management process as I scored "Below Proficent" in this area. However, I did well in all of the other areas. Obviously, I would recommend this book.

Editorial Review:

Designed for project managers looking to add the Project Management Institute’s (PMI) Certified Associate in Project Management (CAPM) certification to their resume, this guidebook presents everything needed to pass the exam—from glossaries of terms and definitions to professional testing advice. Test preparation topics, including complete explanations of all CAPM subjects, are accompanied by a breakdown of the processes, inputs, outputs, and techniques associated with this PMI certification. A final chapter packed with sample test questions is also included.

The Time Trap: The Classic Book on Time Management

Alec Mackenzie

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Customer Reviews:
Total reviews: 22 Average rating: 4.5 of 5

Editorial Review:

Can't say no? Reluctant to delegate? Information overload? More and more people today are finding their time clogged up with endless activities and responsibilities, and their work lives spinning out of control. No matter how hard they try to get things done...there's never enough time!

Now practical, realistic solutions to the problem are spelled out clearly and concisely in this new edition of the classic book on time management. The Time Trap shows readers how to squeeze the optimal efficiency-and satisfaction-out of their workday as they learn how to:

** recognize how human nature is usually the root cause of dwindling time
** pinpoint and combat the 20 most tenacious time-wasters
** avoid the technology trap and so-called "time-savers"
** choose realistic goals and regain control of their life
** use time management techniques for professional and personal success

Based on decades of research with businesspeople around the world, The Time Trap is filled with smart tactics, hard-hitting interviews, and handy time management tools. With a half million copies sold in previous editions, it's the most popular time management toolkit available.

Designing Forms for Microsoft Office InfoPath and Forms Services 2007 (Microsoft .NET Development Series)

Scott Roberts, Hagen Green

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Customer Reviews:
Total reviews: 10 Average rating: 4.5 of 5

Editorial Review:

"Microsoft Office InfoPath represents a revolutionary leap in XML technologies and a new paradigm for gathering business-critical information. I am delighted that Scott Roberts and Hagen Green, two distinguished members of the InfoPath product team, decided to share their experience in this book."

--From the Foreword by Jean Paoli, cocreator of XML 1.0 and Microsoft Office InfoPath

Microsoft Office InfoPath 2007 offers breakthrough tools for gathering, managing, and integrating business-critical information, and creating efficient forms-driven processes. Two longtime members of Microsoft's InfoPath product team have written the first comprehensive, hands-on guide to building successful XML-based solutions with InfoPath 2007.

The book opens with a practical primer on the fundamentals of InfoPath form template design for information workers and application developers at all levels of experience. It then moves into advanced techniques for customizing, integrating, and extending form templates--with all the code examples and detail needed by professional developers.

Learn how to:

• Design form templates: create blank form templates, insert and customize controls, use advanced formatting, and construct and lay out views
• Work with data: start with XML data or schema, manually edit data sources, and understand design-time visuals
• Add custom business logic to forms, and integrate them with other applications
• Retrieve and query data from external data sources, including XML files, databases, SharePoint lists, Web services, and ADO.NET DataSets
• Submit and receive form data using ADO.NET
• Save, preview, and publish to e-mail, SharePoint, and more
• Build reusable components with template parts
• Create workflows with SharePoint and InfoPath E-Mail Forms
• Administer Forms Services and Web-enabled form templates
• Build advanced form templates using C# form code, custom controls, add-ins, and the new InfoPath 2007 managed object model
• Design form templates using Visual Studio Tools for Office (VSTO)
• Update, secure, and optimize your form templates

List of Figures
List of Tables
Foreword
Preface
About the Authors

PART I: Designing Forms
Chapter 1: Introduction to InfoPath 2007
Chapter 2: Basics of InfoPath Form Design
Chapter 3: Working with Data
Chapter 4: Advanced Controls and Customization
Chapter 5: Adding Logic without Code
Chapter 6: Retrieving Data from External Sources
Chapter 7: Extended Features of Data Connections
Chapter 8: Submitting Form Data
Chapter 9: Saving and Publishing
Chapter 10: Building Reusable Components
Chapter 11: Security and Deployment
Chapter 12: Creating Reports
Chapter 13: Workflow
Chapter 14: Introduction to Forms Services
Part II: Advanced Form Design
Chapter 15: Writing Code in InfoPath
Chapter 16: Visual Studio Tools for Microsoft Office InfoPath 2007
Chapter 17: Advanced Forms Services
Chapter 18: Hosting InfoPath
Chapter 19: Building Custom Controls Using ActiveX Technologies
Chapter 20: Add-ins
Chapter 21: Importers and Exporters
Appendix: Further Reading
Index 

In the Line of Fire: How to Handle Tough Questions...When It Counts

Jerry Weissman

Amazon Price: $16.49 List Price: $24.99 Usually ships in 24 hours By: Prentice Hall Amazon Marketplace: 51 new & used starting at $12.10

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Customer Reviews:
Total reviews: 39 Average rating: 4.5 of 5

Delivers as advertised... 5 out of 5 stars.
2 of 2 people found this review helpful.

Far too often I have picked up a self-help book and either set it down unread because it was pure drudgery - - or I read it to conclusion to learn that it failed to deliver the self-help mechanics that I was looking for. This book delivered. It was a quick and entertaining read and provided straightforward techniques for dealing with tough questions in a debate, a business presentation or public Q&A. Author uses many political debate anecdotes yet they are all powerful in illustrating his concepts. I was left with an excellent understanding of his recommended mechanics in dealing with tough questions. I felt that the book delivered. The chapters included:

1) The Critical Dynamics of Q&A
2) Effective Management Implemented
3) You're Not Listening
4) Active Listening (Concentration)
5) Re-Take the Floor (Self-Defense)
6) Provide the Answer (Balance)
7) Topspin in Action (Agility)
8) Preparation (Discipline)
9) The Art of War (Self-Control; Agility vs. Force)

Editorial Review:

Jerry Weissman has made a career of coaching nearly 500 execs on their IPO roadshows, the most critical presentations of their lives. Now, he's written an indispensable guide to answering the toughest questions you'll ever face. Using compelling examples from Presidential debates to stock analyst meetings, Weissman teaches how to respond with perfect assurance. Discover how to avoid the defensive, evasive, or contentious answers that have destroyed political careers and ruin credibility. Learn to control your entire exchange with a hostile questioner: the question, answer, interactions with questioner and audience, timing, and above all, yourself. Whether an executive, politician, fundraiser, interviewee, teacher, student -- or even a family member at Thanksgiving dinner -- you're judged on how you handle these moments. Get this book: handle them brilliantly.