Technical Support Books - Page 6

Preferences and Decisions under Incomplete Knowledge (Studies in Fuzziness and Soft Computing)

Amazon Price: $129.00 List Price: $129.00 Usually ships in 24 hours By: Physica-Verlag Heidelberg Amazon Marketplace: 26 new & used starting at $41.83

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Subjects -> Computers & Internet -> Business & Culture -> Manager's Guides to Computing
Subjects -> Computers & Internet -> Business & Culture -> Technical Support

Editorial Review:

Leading scientists in the field of fuzzy and soft computing discuss incomplete knowledge, imprecision, and uncertain information, addressing theoretical and practical aspects of handling these problems.

Fleet Telematics: Real-time management and planning of commercial vehicle operations (Operations Research/Computer Science Interfaces Series)

Asvin Goel

Amazon Price: $87.00 List Price: $109.00 Usually ships in 24 hours By: Springer Amazon Marketplace: 20 new & used starting at $81.01

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Subjects -> Business & Investing -> Industries & Professions -> Transportation
Subjects -> Business & Investing -> Management & Leadership -> Operations Research

Editorial Review:

In the past 30 years, commercial transport traffic has more than doubled in both Europe and North America. Asian commercial transport traffic over this period of time has likely increased even more. Traffic jams are routine and they can happen in any segment of the highway system at any time. Moreover, manufacturing companies increasingly apply just-in-time practices in order to cut down inventory costs. As any mismatch between supply and demand can result into significant disturbances of manufacturing processes, just-in-time practices necessitate punctual, reliable, and flexible transportation. Emerging technologies in real-time communications systems provide the means for commercial vehicle operators to meet the increasingly complex customer expectations in a highly dynamic environment with unreliable traffic conditions.

FLEET TELEMATICS: Real-Time Management and Planning of Commercial Vehicle Operations combines wireless telematics systems with dynamic vehicle routing algorithms and vehicle-positioning systems to produce a telematics-enabled information system that can be employed by commercial fleet operators for real-time monitoring, control, and planning. The book presents a Messaging & Fleet Monitoring System that automatically identifies deviations between the planned and the current state of the transportation system and a Dynamic Planning System (DPS) that provides real-time decision support considering the current state of the transportation system. The DPS uses newly developed dynamic vehicle routing algorithms to find high-quality solutions and adjust schedules and routes immediately.

The Counselor's Helpdesk

Phil Travers

Amazon Price: $78.95 List Price: $78.95 Usually ships in 24 hours By: Brooks Cole Amazon Marketplace: 22 new & used starting at $51.40

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Subjects -> Health, Mind & Body -> Psychology & Counseling -> Counseling -> General
Subjects -> Health, Mind & Body -> Psychology & Counseling -> Counseling -> General AAS

Customer Reviews:
Total reviews: 1 Average rating: 5.0 of 5

Great review of counseling issues 5 out of 5 stars.
3 of 4 people found this review helpful.

Very well done. Concise explanations of a variety of counseling issues, theories, tools, and approaches. Highly recommended.

Editorial Review:

THE COUNSELOR'S HELPDESK is a concise, reliable resource guide designed to provide readers, practitioners, educators, and clinical supervisors with a handy resource for frequently needed information.

Search Methodologies: Introductory Tutorials in Optimization and Decision Support Techniques

Amazon Price: $79.11 List Price: $99.00 Usually ships in 24 hours By: Springer Amazon Marketplace: 27 new & used starting at $49.50

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Subjects -> Business & Investing -> Popular Economics -> General
Subjects -> Business & Investing -> Popular Economics -> General AAS

Editorial Review:

Search Methodologies is a tutorial survey of the methodologies that are at the confluence of several fields: Computer Science, Mathematics and Operations Research. It is a carefully structured and integrated treatment of the major technologies in optimization and search methodology. The book is made up of 18 chapters. The chapter authors are drawn from across Computer Science and Operations Research and include some of the world’s leading authorities in their field.

Topical chapters in the book are highlighted in the contents. The result is a major state-of-the-art tutorial text of the main optimization and search methodologies available to researchers, students and practitioners across discipline domains in applied science. It can be used as a textbook or a reference book to learn and apply these methodologies to a wide range of today’s problems. It has been written by some of the world’s most well known authors in the field.

Handbook of Marketing Decision Models (International Series in Operations Research & Management Science) (International Series in Operations Research & Management Science)

Amazon Price: $135.20 List Price: $169.00 Usually ships in 24 hours By: Springer Amazon Marketplace: 24 new & used starting at $129.45

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Subjects -> Business & Investing -> Marketing & Sales -> Marketing -> General
Subjects -> Business & Investing -> Marketing & Sales -> Marketing -> General AAS
Subjects -> Business & Investing -> Marketing & Sales -> General AAS

Editorial Review:

Marketing models is a core component of the marketing discipline. The recent developments in marketing models have been incredibly fast with information technology (e.g., the Internet), online marketing (e-commerce) and customer relationship management (CRM) creating radical changes in the way companies interact with their customers. This has created completely new breeds of marketing models, but major progress has also taken place in existing types of marketing models.

The HANDBOOK OF MARKETING DECISION MODELS presents the state of the art in marketing decision models, dealing with new modeling areas such as customer relationship management, customer value and online marketing, but also describes recent developments in other areas. In the category of marketing mix models, the latest models for advertising, sales promotions, sales management, and competition are dealt with. New developments are presented in consumer decision models, models for return on marketing, marketing management support systems, and in special techniques such as time series and neural nets. Not only are the most recent models discussed, but the book also pays attention to the implementation of marketing models in companies and to applications in specific industries.

 

Microsoft Windows Vista Help Desk

Andy Walker

Amazon Price: $26.59 List Price: $34.99 Usually ships in 24 hours By: Que Amazon Marketplace: 51 new & used starting at $21.15

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Subjects -> Computers & Internet -> Computer Science -> Software Engineering -> Information Systems
Subjects -> Computers & Internet -> Microsoft -> Operating Systems -> Windows - General

Editorial Review:

What do you do when your squeaky new Microsoft operating system doesn’t work? You moan and complain and get personal about Bill Gates's haircut while you wait for Microsoft to figure it out and issue a fix in a hefty service pack in a year or so. Or you could take the smart way out and use this definitive troubleshooting book that will cure your illin' Vista PC in no time flat.

 

This book exposes the flaws and nuances of Vista and teaches you how to work with its quirky personality and fix the problems you have with it so you can get back to your regularly scheduled life. Microsoft Windows Vista Help Desk digs deep inside the operating system to unveil expert-level tools and techniques. It offers a step-by-step, head-patting, hand-holding experience on how to use Vista as if you are a trained professional. This book covers hiccups, coughs, crashes, blue screens, reboots, system failures, malware infections, and other forehead-aching issues that make happy users clench their fists and profane the good name of the sweet and kind geeks in Redmond, Washington.

 

Andy Walker is one of North America's top technology journalists and is the author of Que's Absolute Beginner's Guide to Security, Spam, Spyware & Viruses. Since 1995, he has written about technology for dozens of newspapers, magazines, and websites. His personal technology advice column was syndicated across Canada and today it is published at Cyberwalker.com, where millions read the advice annually. He hosted the internationally syndicated TV show Call for Help with Leo Laporte and now he is the star of his own DVD series at GettingStartedVideo.com. He also co-hosts Lab Rats (labrats.tv), a massively popular video podcast. Andy was born in the UK and now lives in Toronto with two cats and a finely tuned Vista computer.

 

• Troubleshoot your Vista PC every inch of the way–including Internet problems, printing problems, network problems, and user interface problems
• Use the troubleshooting flowcharts to step your way through a problem to find the right solution
• Designed for home users, cubicle dwellers, and students everywhere
• Quickly sort through complex problems to determine whether Vista, your hardware, or a random piece of software is the culprit
• Track down and eradicate viruses, spyware, and other Internet nasties
• Deal with annoying networking issues that have brought your wireless network to its knees
• Set up and troubleshoot multiple user accounts so that you, your spouse, your kids, and even the family pooch can share the same PC

 

Category: Microsoft Operating System

Covers:    Microsoft Windows Vista

User Level:    Beginning–Intermediate

 

How to Manage the IT Helpdesk - A Guide for User Support and Call Center Managers (Computer Weekly Professional)

Noel Bruton

Amazon Price: $62.95 List Price: $69.95 Usually ships in 24 hours By: Butterworth-Heinemann Amazon Marketplace: 23 new & used starting at $38.00

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Customer Reviews:
Total reviews: 1 Average rating: 1.0 of 5

Editorial Review:

Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT

This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies.

This book gives you techniques for:
*Justifying staff and other expenditure
* Gaining senior management support
* Getting the users on your side
* Running a motivated and productive team
* Designing and managing services and service levels

The second edition of this popular book brings updates to several of the author's ideas, strategies and techniques with new material on:

* Customer Relationship Management - definition and the role of the helpdesk
* E-Support and the Internet
* Contrasting the Call Center and the Helpdesk
* first, second and third line support
* Operational Level Agreements
* Strategies for backlog management
* Telephone technologies in user support

In addition there is:
* A new Template for a Service Level Agreement
* An Improved cost justification model for the Internal Helpdesk
* A New cost justification model for the External Helpdesk

New topics include:
- Lines of support
- The rise of the call center
- Knowledge bases
- The Intranet
- The Internet
- The external helpdesk
- Backlog management
- Industry standards
- Calculating headcountReflects technological advancements in software and the Internet
Covers new ways of working: teleworking; virtual offices; keeping staff and customers connected through corporate networks from remote locations.

ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals

Brad Cleveland

Amazon Price: $24.95 List Price: $24.95 Usually ships in 24 hours By: ICMI Press (International Customer Management Amazon Marketplace: 10 new & used starting at $10.61

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Editorial Review:

ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer contact professionals. This essential resource covers a host of subjects, including, but not limited to, measurements, objectives, reporting, analysis, forecasting, planning, monitoring, coaching, quality, performance, improvement, human resources, training, customer behavior, marketing, technologies, budgeting, finance, strategy, industry acronyms, and more!

Accurate and easy to use, ICMI’s Call Center Management Dictionary is designed to cut through the clutter and confusion in today's terminology, so that you can communicate more effectively, improve customer services and make better decisions that will help build your career.

1072 acronyms and terms, 41 graphs and tables.

Support Vector Machines for Pattern Classification (Advances in Pattern Recognition)

Shigeo Abe

Amazon Price: $92.08 List Price: $109.00 By: Springer Amazon Marketplace: 17 new & used starting at $42.95

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Subjects -> Computers & Internet -> Computer Science -> Artificial Intelligence -> Human Vision & Language Systems
Subjects -> Computers & Internet -> Computer Science -> Artificial Intelligence -> Machine Learning

Customer Reviews:
Total reviews: 1 Average rating: 4.0 of 5

better ways to classify data? 4 out of 5 stars.
0 of 3 people found this review helpful.

When you have data that is present in some n-dimensional space, you often want to make clusters. The problem is that most methods have a subjective component. What is a cluster is sometimes a matter of definition, within a given method. Clusters can also be used to try to draw up regions of that n-dimensional space. This constitutes a classification of future data. Well, how to do so?

Abe explains an idea that has gained recognition recently. The concept of support vector machines. The label is perhaps a little clumsy. But Abe's book gives a good geometric understanding of current classification ideas and their limitations. And how these can be overcome using support vector machines.

Several variants are explored. Along with a tie-in to neural networks for training. The computations can be intensive for real data. But these days, that is less and less of a limitation.

Editorial Review:

Support Vector Machines for Pattern Classification provides a comprehensive resource for the use of SVM?s in pattern classification. The subject area is particularly timely with research on kernel methods increasing rapidly; this book is unique in its focus on classification methods. The characteristic SVM?s are discussed: L1-SVMs and L2-SVMs, lease squares SVMs and linear programming SVMs from both a theoretical and an experimental viewpoint.

SVMs were originally formulated for two-class problems, and an extension to multiclass systems (which are essential for practical use) is not unique. However, in its discussion of several multiclass SVM architectures and the comparison of their performance using real world data, this book provides a unique perspective that researchers and students will find invaluable.

Optimized Bayesian Dynamic Advising: Theory and Algorithms (Advanced Information and Knowledge Processing)

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Subjects -> Computers & Internet -> Computer Science -> Artificial Intelligence -> Human Vision & Language Systems

Editorial Review:

This work summarizes theoretical & algorithmic basis of optimised probabilistic advising & crowns more than 3 decades of research endeavour of one of the world?s leading groups in the area of Bayesian identification, control & decision making.

This book comprises a unified consistent treatment of an important problem of the design in advisory systems serving supervisors of complex processes. The research was motivated by the urgent need for industrial producers to minimize the down time caused by process malfunction & improper maintenance. The developed probabilistic mining of information hidden within acquired data & the subsequent dynamic optimisation of decision strategies can be used in many applications (medical, societal, economical, etc).

Additional value arises from scientific treatment of the role of the operator in process supervision thus making a significant contribution to the design of anthropocentric automation systems.

An accompanying CD contains examples taken from a EU project.