James Mohr
List Price: $49.99
By: Prentice Hall
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Subjects -> Computers & Internet -> Databases -> General
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Subjects -> Computers & Internet -> Microsoft -> Operating Systems -> Windows NT
Customer Reviews:
Total reviews: 5
Average rating: 2.5 of 5
Support and not administration is the goal of this book 5 out of 5 stars.
2 of 2 people found this review helpful.
While I appreciate the frustration of some people who have purchased the book only to find there is little about Windows 2000 or that the book is not a good reference for *administering* a Windows NT/2000 system, that was never the intention of this book. The very first paragraph of the introduction (also available on-line at Amazon.com) tells the reader: "If you are looking for a book to help you pass any of the Microsoft certification tests, you would be better off putting this book back on the shelf and looking elsewhere." There are already so many books on administering Windows NT/2000 and it was never my intention to repeat what was already available. The key word in the title is "Supporting" and not "Administering" Windows NT/2000. As I also say in the introduction, the book covers "the day-to-day operation of supporting users in a Windows NT environment" (which also applies to Windows 2000). While I do address some administrative functions, the purpose is solely to talk about these issues within the context of supporting users and not administering Windows. Therefore, a great deal of this book can be applied to any computer environment, whether you are using Windows or not. Because Windows is so wide-spread, it makes sense to address the issues within this context in order to provide the necessary information to as much people as possible.
One of the basic motivations behind writing the book from this perspective is that it does little good when the administrator knows what buttons to press, but the users do not have the knowledge to use their systems effectively and there is little help (i.e. support) when they run into problems. Because the maintenance of any computer system is such a large portion of the total cost of ownership, companies need to look at the processes that help them reduce the maintenance costs. That means providing more effective support and this is where my book comes in.
My best suggestion is to read the introduction on-line and keep in mind that this is not a book on administering Windows, but rather on supporting users in a Windows environment. I really don't want you to buy it if that's not what you are looking for.
Editorial Review:
Discusses best practices for effective Windows NT/ 2000 support, world-class help desk and training solutions, organizing, documenting, and managing your network, and minimizing disruption in Windows 2000 migration. Softcover. CD-ROM included.
