American National Standards Institute (ANSI) Books

ISO/IEC 20000-1:2005, Information technology - Service management - Part 1: Specification

ISO/IEC/JTC 1/SC 7

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ISO/IEC 20000-1:2005 defines the requirements for a service provider to deliver managed services. It is based on BS 15000-2, which has been superseded. It may be used by businesses that are going out to tender for their services; to provide a consistent approach by all service providers in a supply chain; to benchmark IT service management; as the basis for an independent assessment; to demonstrate the ability to meet customer requirements; to improve services. ISO/IEC 20000-1:2005 promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements. For an organization to function effectively it has to identify and manage numerous linked activities. Co-ordinated integration and implementation of the service management processes provides the ongoing control, greater efficiency and opportunities for continual improvement. Organizations require increasingly advanced facilities (at minimum cost) to meet their business needs. With the increasing dependencies in support services and the diverse range of technologies available, service providers can struggle to maintain high levels of customer service. Working reactively, they spend too little time planning, training, reviewing, investigating, and working with customers. The result is a failure to adopt structured, proactive working practices. Those same service providers are being asked for improved quality, lower costs, greater flexibility, and faster response to customers. In contrast, effective service management delivers high levels of customer service and customer satisfaction. It also recognizes that services and service management are essential to helping organizations generate revenue and be cost-effective. The ISO/IEC 20000 series enables service providers to understand how to enhance the quality of service delivered to their customers, both internal and external. The ISO/IEC 20000 series draws a distinction between the best practices of processes, which are independent of organizational form or size and organizational names and structures. The ISO/IEC 20000 series applies to both large and small service providers, and the requirements for best practice service management processes are independent of the service provider's organizational form. These service management processes deliver the best possible service to meet a customer's business needs within agreed resource levels, i.e. service that is professional, cost-effective and with risks which are understood and managed.

ISO/IEC 20000-2:2005, Information technology - Service management - Part 2: Code of practice

ISO/IEC/JTC 1/SC 7

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ISO/IEC 20000-2:2005 represents an industry consensus on guidance to auditors and offers assistance to service providers planning service improvements or to be audited against ISO/IEC 20000-1. ISO/IEC 20000-2:2005 is based on BS 15000-2, which has been superseded. Organizations require increasingly advanced facilities (at minimum cost) to meet their business needs. With the increasing dependencies in support services and the diverse range of technologies available, service providers can struggle to maintain high levels of customer service. Working reactively, they spend too little time planning, training, reviewing, investigating, and working with customers. The result is a failure to adopt structured, proactive working practices. Those same service providers are being asked for improved quality, lower costs, greater flexibility, and faster response to customers. In contrast, effective service management delivers high levels of customer service and customer satisfaction. It also recognizes that services and service management are essential to helping organizations generate revenue and be cost-effective. The ISO/IEC 20000 series enables service providers to understand how to enhance the quality of service delivered to their customers, both internal and external. The ISO/IEC 20000 series draws a distinction between the best practices of processes, which are independent of organizational form or size and organizational names and structures. The ISO/IEC 20000 series applies to both large and small service providers, and the requirements for best practice service management processes are independent of the service provider's organizational form. These service management processes deliver the best possible service to meet a customer's business needs within agreed resource levels, i.e. service that is professional, cost-effective and with risks which are understood and managed. The variety of terms used for the same process, and between processes and functional groups (and job titles) can make the subject of service management confusing to the new manager. Understanding the terminology is a tangible and significant benefit from ISO/IEC 20000.

ISO/IEC 17025:2005, General requirements for the competence of testing and calibration laboratories

ISO/CASCO

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ISO/IEC 17025:2005 specifies the general requirements for the competence to carry out tests and/or calibrations, including sampling. It covers testing and calibration performed using standard methods, non-standard methods, and laboratory-developed methods. It is applicable to all organizations performing tests and/or calibrations. These include, for example, first-, second- and third-party laboratories, and laboratories where testing and/or calibration forms part of inspection and product certification. ISO/IEC 17025:2005 is applicable to all laboratories regardless of the number of personnel or the extent of the scope of testing and/or calibration activities. When a laboratory does not undertake one or more of the activities covered by ISO/IEC 17025:2005, such as sampling and the design/development of new methods, the requirements of those clauses do not apply. ISO/IEC 17025:2005 is for use by laboratories in developing their management system for quality, administrative and technical operations. Laboratory customers, regulatory authorities and accreditation bodies may also use it in confirming or recognizing the competence of laboratories. ISO/IEC 17025:2005 is not intended to be used as the basis for certification of laboratories. Compliance with regulatory and safety requirements on the operation of laboratories is not covered by ISO/IEC 17025:2005.

ISO/IEC TR 18044:2004, Information technology - Security techniques - Information security incident management

ISO/IEC/JTC 1/SC 27

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ISO/IEC TR 18044:2004 provides advice and guidance on information security incident management for information security managers and for information system managers. ISO/IEC TR 18044:2004 provides information on the benefits to be obtained from and the key issues associated with a good information security incident management approach (to convince senior corporate management and those personnel who will report to and receive feedback from a scheme that the scheme should be introduced and used); information on examples of information security incidents, and an insight into their possible causes; a description of the planning and documentation required to introduce a good structured information security incident management approach; a description of the information security incident management process*. * Quick, co-ordinated and effective responses to an information security incident require extensive technical and procedural preparations. Information security incident responses may consist of immediate, short- and long-term actions. Any actions undertaken as the response to an incident should be based on previously developed, documented and accepted security incident response procedures and processes, including those for post-response analysis.

ISO 21149:2006, Cosmetics - Microbiology - Enumeration and detection of aerobic mesophilic bacteria

ISO/TC 217

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ISO 21149:2006 gives general guidelines for enumeration and detection of mesophilic aerobic bacteria present in cosmetics: by counting the colonies on agar medium after aerobic incubation, or by checking the absence of bacterial growth after enrichment. Because of the large variety of cosmetic products within this field of application, this method may not be appropriate for some products in every detail (e.g. certain water immiscible products). Other methods (e.g. automated) may be substituted for the tests presented here provided that their equivalence has been demonstrated or the method has been otherwise validated.. If needed, microorganisms enumerated or detected may be identified using suitable identification tests described in the standards given in the Bibliography.

ISO 5725-4:1994, Accuracy (trueness and precision) of measurement methods and results - Part 4: Basic methods for the determination of the trueness of a standard measurement method

ISO TC 69/SC 6/WG 1

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Provides basic methods for estimating the bias of a measurement method and the laboratory bias when a measurement method is applied. In order that the measurements are made in the same way, it is important that the measurement method has been standardized. Can be applied only if the accepted reference value can be established as a conventional true value, e.g. by measurement standards or suitable reference materials or by referring to a reference measurement method or by preparation of a known sample.

ISO 2928:2003, Rubber hoses and hose assemblies for liquefied petroleum gas (LPG) in the liquid or gaseous phase and natural gas up to 25 bar (2,5 MPa) -- Specification

ISO/TC 45/SC 1

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ISO 2928:2003 specifies requirements for rubber hoses and rubber hose assemblies used for the transfer of liquefied petroleum gas (LPG) in the liquid or gaseous phase and natural gas and designed for use at working pressures ranging from vacuum to a maximum of 25 bar (2,5 MPa) within the temperature range -30 �C to +70 �C or, for low-temperature hoses (designated -LT), within the temperature range -50 �C to +70 �C. This title may contain less than 24 pages of technical content.

ISO 10464:2004, Gas cylinders - Refillable welded steel cylinders for liquefied petroleum gas (LPG) - Periodic inspection and testing

ISO/TC 58/SC 4

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Editorial Review:

ISO 10464:2004 specifies the intervals and inspection and testing procedures for the periodic inspection of refillable welded steel dedicated LPG cylinders of water capacity from 0,5 l up to and including 150 l.It applies to cylinders protected by a system to prevent external corrosion and designed and manufactured in accordance with ISO 4706, ISO 22991 or an equivalent design and construction standard. ISO 10464 may also apply to other refillable welded steel cylinder designs for LPG with the approval of the national authority. Cylinders for the on-board storage of LPG as a fuel for vehicles are excluded from the standard, except cylinders used for fork-lift truck applications. This title may contain less than 24 pages of technical content.

ISO 7341:2005, Banking - Nostro accounts reconciliation

ISO/TC 68

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Editorial Review:

ISO 7341:2005 specifies the data to be contained on a loro account statement (also known as vostro account), and the format of such data. It also provides rules for the creation, transmission and reconciliation of statements, and for the handling of references. This title may contain less than 24 pages of technical content.

IEC 61025 Ed. 1.0 b:1990, Fault tree analysis (FTA)

IEC TC/SC 56

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Defines basic principles, provides the steps necessary to perform an analysis, identifies appropriate assumptions, events and failure modes, and provides identification rules and symbols.